VA mulls moving telecomm to the cloud

The Veterans Affairs Department, looking to get out of the business of buying and maintaining its own telecommunications infrastructure, is considering buying cloud-based telephony services.

The VA’s Technology Acquisition Center issued a request for information Dec. 21 seeking input that could go into developing a Voice-as-a-Service pilot program. The agency is interested in seeing whether such a service could provide basic telecommunications functions – dial tone, internal and external call transfers, common reporting metrics, etc. – while also integrating with various digital communications systems, such Internet chat, videoconferencing and voice-over-IP.

“The goal is to continue to provide VA with a robust communications solution that has the scalability to adapt to future VA need,” while relieving the agency of the time and expense needed to maintain its existing telecommunications infrastructure, the RFI states.

About the Author

John Monroe is Senior Events Editor for the 1105 Public Sector Media Group, where he is responsible for overseeing the development of content for print and online content, as well as events. John has more than 20 years of experience covering the information technology field. Most recently he served as Editor-in-Chief of Federal Computer Week. Previously, he served as editor of three sister publications:, which covered the state and local government IT market, Government Health IT, and Defense Systems.


  • 2018 Fed 100

    The 2018 Federal 100

    This year's Fed 100 winners show just how much committed and talented individuals can accomplish in federal IT. Read their profiles to learn more!

  • Census
    How tech can save money for 2020 census

    Trump campaign taps census question as a fund-raising tool

    A fundraising email for the Trump-Pence reelection campaign is trying to get supporters behind a controversial change to the census -- asking respondents whether or not they are U.S. citizens.

  • Cloud
    DOD cloud

    DOD's latest cloud moves leave plenty of questions

    Speculation is still swirling about the implications of the draft solicitation for JEDI -- and about why a separate agreement for cloud-migration services was scaled back so dramatically.

Stay Connected

FCW Update

Sign up for our newsletter.

I agree to this site's Privacy Policy.