GSA's SAM may not yet be fixed

Maybe the General Services Administration spoke too soon.

After having to take its new System for Award Management site offline just days after its launch to address performance issues, GSA said Aug. 6 that the site was fixed. According to comments left by FCW readers, that might have been a premature assessment.

Two FCW reporters tried the site and found that the home page appeared to be fine. However, some readers trying to access and use SAM's data appeared to still be experiencing trouble as of Aug. 7.

"Just tried the system again this morning. Still NO JOY," wrote one reader Aug. 7. "Can't believe IBM and GSA can't get this site to work. System doesn't like my password. Go through reset password process and it won't accept the change. Hit 'save' and nothing happens. On hold with tech support again. Wonder how long that will take."

"I have not been able to get a stable connection to this system since it went live," wrote another reader Aug. 7. "Half of the data does not display with Internet Explorer and links do not work. Firefox works better when you can connect, but still is not consistent."


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Reader comments

Thu, Aug 9, 2012

I could not edit the records last night. I have been trying to complete registration and update for a week. It is definitely not "good to go."

Thu, Aug 9, 2012

Total and complete POS and it's seriously, negatively impacting mission support! Cannot search from home page, cannot print extracts when I am lucky enough to get through and actually find what I'm looking for, buttons don't work, frequently cannot access page at all, crashes, freezes, etc. There was probably some SES annual bonus dependent upon this POS, that's the only explanation I can come up with for rolling this POS out Q4 instead of say, December aka "use or lose" season.

Wed, Aug 8, 2012

System functionality is sporadic. I could have completed three company reports and I'll be still waiting for the first report in SAM. This is a fiasco. The timing couldn't be better trying to obligate money during year end. GSA should have left CCR and ORCA open for access while SAM is being worked on.

Wed, Aug 8, 2012

The system is ahutting down or crashing every day since launch. Who is at the wheel on this one!! This has been a terrible modernization plan. Congress should fine the contractors and ask for the taxpayers money back. I heard IBM I gettin $100M for program management support over 5 years and has already been paid $30-40M, even while the program is stalled - they get paid. Will this upgrade really need to cost $200M????? Congress and the public got upset over GSA spending $800k on a conference - what will they say about $200 million on top of the $380 million its already cost to build a fairly simple site. Folks we're not building a rocket here - but seems GSA is buying $800 hammers like DoD did some years back!! . OMB should be ashamed as this is their transparency and accountability system the Obama Administration has promised. Why is GSA getting a 'pass' on this huge failure?

Wed, Aug 8, 2012

The idiots who change or upgrade systems in the fourth quarter of the fiscal year (peak execution time) should be forced to try to award a contract using the piece of crap they developed. Take SAM down and reinstate the separate CCR/EPLS/ORCA systems so we can get funds obligated during the last 6 weeks of this FY. GAO needs to investigate this one for sure.

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