Mobility

Feds seek user input on mobile experience

Tablet PC

The General Services Administration’s Digital Services Innovation Center is crowdsourcing mobile innovators to help make mobile government work better for the public.

The effort began with the collaboration of 15 agencies at a November mobile user experience workshop, where agencies partnered with government mobile practitioners to collect and develop mobile user experience guidelines agencies would ultimately use when updating mobile products.

To improve guidelines and recommendations further, the Digital Services Innovation Center has launched a mobile user experience crowdsourcing tool.

It is essentially a survey that asks participants to determine the importance of particular recommendations that will lead to “citizen-centric mobile,” said Gwynne Kostin, director of the Digital Services Innovation Center.

For example, participants will be asked whether it is critical, very important or important to keep button labeling short and clear, use jargon-free language or put the user’s principal task front and center.

Participants also have the option to chime in with their own wording if they wish.

“We are taking more than 40 elements to a wider audience – inside and outside of government – to hone and polish these recommendations to better serve the American people,” Kostin said.

The survey takes about 15 minutes to complete, and the project will be closed on March 25.

Kostin said results will be published on the MobileGov Wiki and will assist in creating programming and tools to support the adoption and continued development of these guidelines.

About the Author

Frank Konkel is a former staff writer for FCW.

The Fed 100

Read the profiles of all this year's winners.

Featured

  • Shutterstock image (by wk1003mike): cloud system fracture.

    Does the IRS have a cloud strategy?

    Congress and watchdog agencies have dinged the IRS for lacking an enterprise cloud strategy seven years after it became the official policy of the U.S. government.

  • Shutterstock image: illuminated connections between devices.

    Who won what in EIS

    The General Services Administration posted detailed data on how the $50 billion Enterprise Infrastructure Solutions contract might be divvied up.

  • Wikimedia Image: U.S. Cyber Command logo.

    Trump elevates CyberCom to combatant command status

    The White House announced a long-planned move to elevate Cyber Command to the status of a full combatant command.

  • Photo credit: John Roman Images / Shutterstock.com

    Verizon plans FirstNet rival

    Verizon says it will carve a dedicated network out of its extensive national 4G LTE network for first responders, in competition with FirstNet.

  • AI concept art

    Can AI tools replace feds?

    The Heritage Foundation is recommending that hundreds of thousands of federal jobs be replaced by automation as part of a larger government reorganization strategy.

  • DOD Common Access Cards

    DOD pushes toward CAC replacement

    Defense officials hope the Common Access Card's days are numbered as they continue to test new identity management solutions.

Reader comments

Please post your comments here. Comments are moderated, so they may not appear immediately after submitting. We will not post comments that we consider abusive or off-topic.

Please type the letters/numbers you see above

More from 1105 Public Sector Media Group