Mobility

Feds seek user input on mobile experience

Tablet PC

The General Services Administration’s Digital Services Innovation Center is crowdsourcing mobile innovators to help make mobile government work better for the public.

The effort began with the collaboration of 15 agencies at a November mobile user experience workshop, where agencies partnered with government mobile practitioners to collect and develop mobile user experience guidelines agencies would ultimately use when updating mobile products.

To improve guidelines and recommendations further, the Digital Services Innovation Center has launched a mobile user experience crowdsourcing tool.

It is essentially a survey that asks participants to determine the importance of particular recommendations that will lead to “citizen-centric mobile,” said Gwynne Kostin, director of the Digital Services Innovation Center.

For example, participants will be asked whether it is critical, very important or important to keep button labeling short and clear, use jargon-free language or put the user’s principal task front and center.

Participants also have the option to chime in with their own wording if they wish.

“We are taking more than 40 elements to a wider audience – inside and outside of government – to hone and polish these recommendations to better serve the American people,” Kostin said.

The survey takes about 15 minutes to complete, and the project will be closed on March 25.

Kostin said results will be published on the MobileGov Wiki and will assist in creating programming and tools to support the adoption and continued development of these guidelines.

About the Author

Frank Konkel is a former staff writer for FCW.

Featured

  • IT Modernization
    Eisenhower Executive Office Building (Image: Wikimedia Commons)

    OMB's user guide to the MGT Act

    The Office of Management and Budget is working on a rules-of-the-road document to cover how agencies can seek and use funds under the MGT Act.

  • global network (Pushish Images/Shutterstock.com)

    As others see us -- a few surprises

    A recent dinner with civil servants from Asia delivered some interesting insights, Steve Kelman writes.

  • FCW Perspectives
    cloud (Singkham/Shutterstock.com)

    A smarter approach to cloud

    Advances in cloud technology are shifting the focus toward choosing the right tool for the job and crafting solutions that truly modernize systems.

Stay Connected

FCW Update

Sign up for our newsletter.

I agree to this site's Privacy Policy.