2013 Fed 100

Federal 100: Craig F. Brandenburg

Craig F. Brandenburg

Name: Craig F. Brandenburg
Title: Navy 311 Project Director
Agency: Department of the Navy

Customer service visionary. Brandenburg's vision for improving the Navy's customer relationship management included a catalytic element: Navy 311, a single point of entry for sailors and their families seeking non-emergency assistance anytime, anywhere. Modeled on municipalities' centralized call centers, it provides expanded services at a reduced cost. Brandenburg brought together logisticians, engineers and resource sponsors to transform existing services into a viable, 21st-century IT business system. Without Brandenburg to champion the effort, Navy 311 might never have left port.

Click here for the full list

About the Author

Connect with the FCW staff on Twitter @FCWnow.

Featured

  • Comment
    customer experience (garagestock/Shutterstock.com)

    Leveraging the TMF to improve customer experience

    Focusing on customer experience as part of the Technology Modernization Fund investment strategy will enable agencies to improve service and build trust in government.

  • FCW Perspectives
    zero trust network

    Why zero trust is having a moment

    Improved technologies and growing threats have agencies actively pursuing dynamic and context-driven security.

Stay Connected