2013 Fed 100

Federal 100: Craig F. Brandenburg

Craig F. Brandenburg

Name: Craig F. Brandenburg
Title: Navy 311 Project Director
Agency: Department of the Navy

Customer service visionary. Brandenburg's vision for improving the Navy's customer relationship management included a catalytic element: Navy 311, a single point of entry for sailors and their families seeking non-emergency assistance anytime, anywhere. Modeled on municipalities' centralized call centers, it provides expanded services at a reduced cost. Brandenburg brought together logisticians, engineers and resource sponsors to transform existing services into a viable, 21st-century IT business system. Without Brandenburg to champion the effort, Navy 311 might never have left port.

Click here for the full list

About the Author

Connect with the FCW staff on Twitter @FCWnow.

Featured

  • Budget
    Stock photo ID: 134176955 By Richard Cavalleri

    House passes stopgap spending bill

    The current appropriations bills are set to expire on Oct. 1; the bill now goes to the Senate where it is expected to pass.

  • Defense
    concept image of radio communication (DARPA)

    What to look for in DOD's coming spectrum strategy

    Interoperability, integration and JADC2 are likely to figure into an updated electromagnetic spectrum strategy expected soon from the Department of Defense.

Stay Connected