2013 Fed 100
Federal 100: Craig F. Brandenburg
Name: Craig F. Brandenburg
Title: Navy 311 Project Director
Agency: Department of the Navy
Customer service visionary. Brandenburg's vision for improving the Navy's customer relationship management included a catalytic element: Navy 311, a single point of entry for sailors and their families seeking non-emergency assistance anytime, anywhere. Modeled on municipalities' centralized call centers, it provides expanded services at a reduced cost. Brandenburg brought together logisticians, engineers and resource sponsors to transform existing services into a viable, 21st-century IT business system. Without Brandenburg to champion the effort, Navy 311 might never have left port.
Click here for the full list
About the Author
Connect with the FCW staff on Twitter @FCWnow.