2013 Fed 100

Federal 100: Craig F. Brandenburg

Craig F. Brandenburg

Name: Craig F. Brandenburg
Title: Navy 311 Project Director
Agency: Department of the Navy

Customer service visionary. Brandenburg's vision for improving the Navy's customer relationship management included a catalytic element: Navy 311, a single point of entry for sailors and their families seeking non-emergency assistance anytime, anywhere. Modeled on municipalities' centralized call centers, it provides expanded services at a reduced cost. Brandenburg brought together logisticians, engineers and resource sponsors to transform existing services into a viable, 21st-century IT business system. Without Brandenburg to champion the effort, Navy 311 might never have left port.

Click here for the full list

About the Author

Connect with the FCW staff on Twitter @FCWnow.

Featured

  • innovation (Sergey Nivens/Shutterstock.com)

    VA embraces procurement challenges at scale

    Steve Kelman applauds the Department of Veterans Affairs' ambitious attempt to move beyond one-off prize-based contests to combat veteran suicides more effectively.

  • big data AI health data

    Where did the ideas for shutdowns and social distancing come from?

    Steve Kelman offers another story about hero civil servants (and a good president).

Stay Connected

FCW INSIDER

Sign up for our newsletter.

I agree to this site's Privacy Policy.