2013 Fed 100

Federal 100: Angela Heise

Angela Heise

Name: Angela Heise
Title: Vice President, Enterprise IT Solutions
Company: Lockheed Martin

Customer service ace. When it comes to customer service, Heise goes the extra mile. As the program manager for the Army Corps of Engineers-IT program, she focused her attention on re-energizing the experience for her 40,000 customers. With passion and a sense of mission, she increased services, reduced overall operating expenses and exceeded customer affordability objectives. She also established an Amazon-enabled storefront that provides a catalog, asset management, and an information assurance and cybersecurity solution. In roughly 18 months, she reshaped the leadership team and boosted customer satisfaction.

Click here for the full list

About the Author

Connect with the FCW staff on Twitter @FCWnow.

Featured

  • innovation (Sergey Nivens/Shutterstock.com)

    VA embraces procurement challenges at scale

    Steve Kelman applauds the Department of Veterans Affairs' ambitious attempt to move beyond one-off prize-based contests to combat veteran suicides more effectively.

  • big data AI health data

    Where did the ideas for shutdowns and social distancing come from?

    Steve Kelman offers another story about hero civil servants (and a good president).

Stay Connected

FCW INSIDER

Sign up for our newsletter.

I agree to this site's Privacy Policy.