2013 Fed 100
Federal 100: Angela Heise
Name: Angela Heise
Title: Vice President, Enterprise IT Solutions
Company: Lockheed Martin
Customer service ace. When it comes to customer service, Heise goes the extra mile. As the program manager for the Army Corps of Engineers-IT program, she focused her attention on re-energizing the experience for her 40,000 customers. With passion and a sense of mission, she increased services, reduced overall operating expenses and exceeded customer affordability objectives. She also established an Amazon-enabled storefront that provides a catalog, asset management, and an information assurance and cybersecurity solution. In roughly 18 months, she reshaped the leadership team and boosted customer satisfaction.
Click here for the full list
Connect with the FCW staff on Twitter @FCWnow.