2013 Fed 100
Federal 100: Angela Heise
Name: Angela Heise
Title: Vice President, Enterprise IT Solutions
Company: Lockheed Martin
Customer service ace. When it comes to customer service, Heise goes the extra mile. As the program manager for the Army Corps of Engineers-IT program, she focused her attention on re-energizing the experience for her 40,000 customers. With passion and a sense of mission, she increased services, reduced overall operating expenses and exceeded customer affordability objectives. She also established an Amazon-enabled storefront that provides a catalog, asset management, and an information assurance and cybersecurity solution. In roughly 18 months, she reshaped the leadership team and boosted customer satisfaction.
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