Agency innovation slips, says report

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The federal government is a frustrating place to innovate and it's getting worse, according to a new report.

(Read the report.)

Federal employees report a diminished feeling of involvement in decision-making, lower levels of empowerment about their work processes, a lack of leadership opportunities and few rewards for excellent work. All of these are predictors of an environment that stifles innovation. The government-wide innovation score calculated by the Partnership for Public Service dropped 1.7 percentage points to 61.5 out of 100 from 2011 to 2012. NASA retained its rank as the most innovative large agency, followed by the State Department and the Environmental Protection Agency. The Department of Homeland Security ranked last with an innovation score of 52.7, down 2.6 points from 2012.

The Partnership, known for its Best Places to Work government rankings, calculates innovation scores for government organizations based on responses to three questions on the Federal Employee Viewpoint survey conducted annually by the Office of Personnel Management. By looking at whether employees feel creativity and innovation are rewarded at their agency, if they are encouraged to devise "new and better ways of doing things," and if they are constantly looking for ways to improve their performance. About 700,000 federal employees participated in the 2012 survey.

The Best

The most innovative large agencies:

Agency Innovation score (2012) % Change
NASA 76.5 1.5
State 67.6 -0.8
EPA 66.1 -0.9
Navy 64.5 -1.1
Air Force 64.5 -0.6
Commerce 64.5 -0.6

The decreasing numbers reflect a tension inherent in fostering innovation in government, according to Partnership president Max Stier. "To innovate you have to have the ability to fail safely," he said. "It's challenging in the public sector to do that. The consequences of failure can be draconian." As a result, Stier said, "the risk aversion in government is a real problem."

With budgets tight across government and with agencies being urged to do more with less, it seems like an opportune time to encourage federal employees to innovate. Dan Helfrich, a principal at Deloitte Consulting, who contributed to the report, thinks it is possible. "There's an opportunity for leaders to drive innovation that's counter-cyclical, but leaders in the government haven't done enough to do so," he said. "Right now, the average federal manager is not asking a lot of questions about innovation."

There is something of a structural innovation trap built into the way agencies are organized, with short-term political appointees at the top, whose goals are not necessarily aligned with the goals of their department. They often manage their agency indirectly through other political appointees. Just 50.5 percent of 2012 survey respondents reported a high level of respect for their organization's senior leaders, down three percentage points from 2011. Career employees are "mission oriented," Stier said. "They want to do their job better. They want to innovate."

NASA is one agency that seems to have it figured out. Not only is it ranked at the top, but four of the top five agency subcomponents rated for innovation belong to the space agency. It's tempting to think that there is something in particular about the space mission that breeds innovation. But according to Helfrich, it's more about a culture of leaders and supervisors encouraging employees to provide new ideas and then giving employees a chance to try them out.

This is the exception rather than the rule among federal workplaces, Helfrich said. Even when there is an effort made to generate new ideas, "the weight of expectations, the weight of process, the weight of bureaucracy on those ideas, dooms them from the start."

The Federal Trade Commission, the Nuclear Regulatory Commission, and the Federal Deposit Insurance Corporation all scored well above the government-wide average for innovation among mid-sized agencies, although all showed declines in their scores from the 2011 rankings. Among the smallest agencies, the Surface Transportation Board led the pack, followed by the Office of Management and Budget, and the Federal Mediation and Conciliation Service. OMB was the biggest gainer of 2012, shooting up 6 percentage points from 2011. Government managers can take steps to improve the innovation culture at their agency. The authors suggest providing a forum for idea generation, and following through on those new ideas with development and testing. Helfrich cited a few examples of how government agencies are retooling their operations to allow employees to incubate new ideas and processes, including how the Government Services Agency retooled their physical layout to encourage collaboration, and how the newly formed Consumer Financial Protection Bureau is "building incubation and innovation into its DNA in a way that other organizations haven't been able to." "I do think you will see increasing signs from progressive agencies that innovation matters," Helfrich said.

About the Author

Adam Mazmanian is executive editor of FCW.

Before joining the editing team, Mazmanian was an FCW staff writer covering Congress, government-wide technology policy and the Department of Veterans Affairs. Prior to joining FCW, Mazmanian was technology correspondent for National Journal and served in a variety of editorial roles at B2B news service SmartBrief. Mazmanian has contributed reviews and articles to the Washington Post, the Washington City Paper, Newsday, New York Press, Architect Magazine and other publications.

Click here for previous articles by Mazmanian. Connect with him on Twitter at @thisismaz.

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Reader comments

Thu, May 2, 2013

The frustrated comments by other readers are very telling. Note that much of the frustration is from career federal employees. I find that interesting, since most commercial sector people I know think that federal employees are mostly status quo bureaucrats. I don't think we can blame the political appontees for lack of innovation either -- whether they're democrats or republicans, I've found that they're often more receptive to change than the career feds (maybe too much so, sometimes, because they often don't understand how they're agency really works when they first arrive). Much of the Federal government still has an "if it isn't broken, don't fix it" mentality, and trying to get people who've done something the same way for 30 years to change is exceedingly hard. The budget situation is certainly painful, and the innovation agenda has rapidly become a cost-cutting agenda in the last two years. This is understandable to a certain extent -- we were pouring money into defense and homeland security for the last ten years, and it had to end sometime. Now perhaps it's time to expand on what worked during this surge of investment, and get it used more broadly, while putting some more money into R&D to identify the next big sources of innovation.

Wed, May 1, 2013 Wright USA

It is sad to see so many factors stacked against federal employees in their ability to innovate and, as noted, the sequestration budget cuts seem to only add to the problem at first glance. However, I believe there may be a silver lining to sequestration with regards to innovation. I feel a case can be made for how the restrictions imposed on federal agencies and employees by sequestration can actually function as catalysts for creativity. I make this argument in more detail here:

Tue, Apr 30, 2013 S. Spacek DC

Interesting that state/local governments and their innovations, found most often in the WEST COASTand SOUTH and NEW ENGLAND areas, are the ones nudging the super-conservative minded, EAST COAST-based Federal Agencies to be much more creative and intelligent, less tax wasteful, more humanistic and citizen centric.

Tue, Apr 30, 2013 ArmyIT

In the Army, innovating in the IT arena is tough. They are trying hard ot make everyone the same with control from the absolute top. One time we asked to purchase somehting (have to go through a draconian approval process for anything) and was asked why we wanted that since no other organization wanted that. Innovation? Nice word.

Tue, Apr 30, 2013

There is not even an opportunity to innovate anymore. Budgets are cut and feds are tired of fighting the politics to try to get anything new done. It is just not worth it anymore.

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