Study: More mobile would make feds more productive

Meritalk Mobility Survey Illustration

Federal employees are more mobile than ever, but agencies are missing some serious productivity gains by skimping on mobile access and connectivity options, according to a new study by MeriTalk.

The study, "Feds on the Go: Network Needs for Maximum Mobility," claims feds stand to gain 364 hours of annual productivity – or nearly $14,000 worth of taxpayer-funded work – if they had seamless remote connectivity and mobile access for all employees.

The findings are based on a survey of 209 federal employees at the GS-13 level or above who use mobile devices for work. The productivity figures are extrapolated from feds stating they would gain an average of seven additional hours of productivity per week if they didn't face slow connections, cumbersome security procedures and limited access to data.

Seventy percent of those surveyed reported their agency's current efforts at improving remote connectivity and mobile access has improved efficiency, availability and engagement within the workforces.

Yet the results seem to indicate that while some mobility is good, more mobility would be better. Seventy percent of feds can't get the information they need to do their jobs correctly – they say they can access only about 60 percent of the data they require.

To overcome these barriers and others -- slow connections, unreliable connections, few connection points and an inability for many feds to connect to networks using their own devices -- the study suggests agencies are going to have to spend more on IT infrastructure.

"Federal employees are increasingly unplugging from their desktops and using mobile devices to connect to work," said Anthony Robbins, vice president of Brocade's federal sector. Brocade underwrote the MeriTalk study.

"Not only is mobile connectivity what federal workers want, it can provide substantial productivity gains to federal agencies," Robbins said. "Just as large commercial companies have been doing for years, agencies should enable mobile connectivity. They need to embrace the growth in the Bring Your Own Device (BYOD) trend by investing in and deploying modern infrastructure improvements that deliver seamless connectivity, improved access, and increased speed of service."

The survey's findings indicate how prevalent mobile connectivity is becoming in the federal sector: 81 percent of respondents indicated connecting remotely at least once per week; 54 percent did so at least once per day.

By the numbers

  • Feds estimate a gain of 364 hours of productivity, or nearly $14,000 in productivity per mobile fed per year, with seamless remote connectivity and mobile access.
  • Eighty-one percent of feds surveyed connect to work remotely at least once a week; 54 percent at least once a day.
  • Seven out of 10 say their agency's remote connectivity and mobile access has changed their work style – increasing efficiency, availability, and engagement.
  • Top connection methods include: laptops (88 percent), smartphones (53 percent), and tablets (19 percent).

Almost half the feds surveyed access remote networks several times per day.

Notably, three in four federal employees collaborate remotely with colleagues several times per week, and almost half do so many times per day.

Laptops remain the most common device used to access networks remotely (88 percent), with smartphones (53 percent) and tablets (23 percent) far behind.

Those statistics correlate with a change in what feds consider a proper workspace: Only 22 percent of federal employees report spending their workdays behind an assigned desk or office. Half work from the field, 23 percent utilize a shared office and nearly a quarter telework regularly.

While four in five feds still spend the majority of their workdays behind a desk, only 56 percent indicate they are most productive in a traditional office setting.

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Reader comments

Wed, Aug 21, 2013

My .mil employer has steadily gone backwards over the last 3 years. Blackberries cost us $40/mo. for unlimited data & talk. Our external billing rate (cost of engineering hours to sponsors) is $100+/hr. for GS-12/13. Last year we pulled Blackberries out of nearly all employees hands. Then we got an instruction that forbids personal phones inside the government buildings. And our Telework instruction is really horrible. Four levels of managment sign-off and no ability dynamically schedule.

Tue, Aug 20, 2013 OccupyIT

Good to see a mobility article talking about mobility and not cramming everything onto a phone! I must say that the claim that 20% of a feds time is currently non-productive (364/1800 hours worked) is a bit amusing - assuming you are saying you don't expect them to work an extra day a week if they are mobile...

Tue, Aug 20, 2013 John Rockville, MD

The government would screw up our lives as citizens a whole lot less if they were less productive. Bring back the red tape and let's get rid of bureaucratic activism!

Tue, Aug 20, 2013

Hahaha. All it takes is more taxpayer money and we can finally do this right. Money has always been the key to IT infrastructure. Of course , maybe BYOD finally puts the financial burden on the employee not the govt budget. Also, is it just me or do the last two paragraphs seem at odds with each other??

Tue, Aug 20, 2013 Beltway Bill

Mobile Govt employees? There's no way we can afford $35/month unlimited data service plus a $600 device, what, just to get aother 28 hours outta people? C'mon is sequestration time kids, you can't be offering solutions like these.

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