Veterans Affairs

Agencies launch online complaint system for veteran education

VA logo

Multiple agencies have combined forces to create an online venue addressing problems experienced by veterans trying to access military education benefits.

The online complaint system is a joint effort among the departments of Veterans Affairs, Defense, Education and Justice, along with the Consumer Financial Protection Bureau and the Federal Trade Commission. Troops and their families who run into problems getting access to education benefits under the Post-9/11 GI Bill and the DOD Military Tuition Assistance Program can submit complaints, and the agencies will work with the schools on the vets' behalf to find resolutions.

Whether the problems are related to funding, treatment or practices, the centralized system is designed for troops and their beneficiaries to report bad experiences.

"The online complaint system empowers veterans and their dependents and provides them a direct line to VA and our partner agencies," Allison Hickey, VA undersecretary for benefits, said in a Jan. 30 release. "The feedback we receive from veterans, service members and their families will help us strengthen enforcement of the 'Principles of Excellence' for institutions of higher learning serving veterans and their families to ensure students are receiving the education benefits they have earned and deserve." 

The reporting system can be accessed via websites through the Defense Department and the VA's GI Bill.

About the Author

Amber Corrin is a former staff writer for FCW and Defense Systems.

Featured

  • Cybersecurity

    DHS floats 'collective defense' model for cybersecurity

    Homeland Security Secretary Kirstjen Nielsen wants her department to have a more direct role in defending the private sector and critical infrastructure entities from cyberthreats.

  • Defense
    Defense Secretary James Mattis testifies at an April 12 hearing of the House Armed Services Committee.

    Mattis: Cloud deal not tailored for Amazon

    On Capitol Hill, Defense Secretary Jim Mattis sought to quell "rumors" that the Pentagon's planned single-award cloud acquisition was designed with Amazon Web Services in mind.

  • Census
    shutterstock image

    2020 Census to include citizenship question

    The Department of Commerce is breaking with recent practice and restoring a question about respondent citizenship last used in 1950, despite being urged not to by former Census directors and outside experts.

Stay Connected

FCW Update

Sign up for our newsletter.

I agree to this site's Privacy Policy.