Public Opinion

Guess which agency Americans think performs best?

United States Postal Service logo.

The Postal Service has its problems, from its massive recent cyber breach to a business model that's been fundamentally challenged by new technologies. But according to a just-released Gallup Poll, USPS is still tops in terms of public opinion.

The survey, conducted in early November, found that 72 percent of U.S. adults felt USPS was doing a good or excellent job -- the highest marks for any of the 13 major agencies Gallup tested.

The Federal Bureau of Investigation was next with 58 percent, while NASA and the Centers for Disease Control and Prevention got positive reviews from 50 percent of respondents.

Just 41 percent of those surveyed felt the Internal Revenue Service was doing a good or excellent job, while the Department of Veterans Affairs got the lowest marks, at 29 percent. 

The results for all 13 agencies tested are included below; additional details are available from Gallup.

Agency Excellent/Good Only Fair Poor
CDC 50 30 16
CIA 49 28 11
DHS 48 32 16
EPA 44 32 20
FBI 58 27 8
FEMA 47 31 14
Federal Reserve 38 35 14
FDA 45 34 19
IRS 41 29 27
NASA 50 25 8
Secret Service 43 30 16
USPS 72 20 8
VA 29 29 35

About the Author

Troy K. Schneider is editor-in-chief of FCW and GCN, as well as General Manager of Public Sector 360.

Prior to joining 1105 Media in 2012, Schneider was the New America Foundation’s Director of Media & Technology, and before that was Managing Director for Electronic Publishing at the Atlantic Media Company. The founding editor of, Schneider also helped launch the political site in the mid-1990s, and worked on the earliest online efforts of the Los Angeles Times and Newsday. He began his career in print journalism, and has written for a wide range of publications, including The New York Times,, Slate, Politico, National Journal, Governing, and many of the other titles listed above.

Schneider is a graduate of Indiana University, where his emphases were journalism, business and religious studies.

Click here for previous articles by Schneider, or connect with him on Twitter: @troyschneider.


  • FCW Perspectives
    remote workers (elenabsl/

    Post-pandemic IT leadership

    The rush to maximum telework did more than showcase the importance of IT -- it also forced them to rethink their own operations.

  • Management
    shutterstock image By enzozo; photo ID: 319763930

    Where does the TMF Board go from here?

    With a $1 billion cash infusion, relaxed repayment guidelines and a surge in proposals from federal agencies, questions have been raised about whether the board overseeing the Technology Modernization Fund has been scaled to cope with its newfound popularity.

Stay Connected