Customer Service

GSA gets strategic

Denise Turner Roth.

GSA Administrator Denise Turner Roth said she hopes the agency's recent digital services and acquisition efforts will be the foundation for the next administration's success.

All the General Services Administration's work in the past year or so to build category management, digital services and more efficient contracting capabilities will be instrumental in making the agency a fundamental partner to the next presidential administration, said the agency's leader.

"GSA as strategic manager" is the legacy of the current GSA, said Administrator Denise Turner Roth in a keynote presentation at the ACT-IAC Executive Leadership Conference.

The agency has been listening closely to its federal customers, contractors and other stakeholders to become more customer service-oriented, she added.

When asked if she was concerned about the impact the change in administration might have on relatively new digital development programs such as 18F and contract efficiency efforts such as category management and the Acquisition Gateway, Roth said she hopes those changes will be seen as the foundation for the next administration's success.

"We're at a place where GSA is seen as the go-to resource," she said. "If a new leader is coming into government and thinks, 'How can I be successful?' they will need GSA as a strategic partner. From [the Federal Acquisition Service] to our IT efforts and 18F that you hear about month to month, all of that work speaks to that."

About the Author

Mark Rockwell is a senior staff writer at FCW, whose beat focuses on acquisition, the Department of Homeland Security and the Department of Energy.

Before joining FCW, Rockwell was Washington correspondent for Government Security News, where he covered all aspects of homeland security from IT to detection dogs and border security. Over the last 25 years in Washington as a reporter, editor and correspondent, he has covered an increasingly wide array of high-tech issues for publications like Communications Week, Internet Week, Fiber Optics News, tele.com magazine and Wireless Week.

Rockwell received a Jesse H. Neal Award for his work covering telecommunications issues, and is a graduate of James Madison University.

Click here for previous articles by Rockwell. Contact him at mrockwell@fcw.com or follow him on Twitter at @MRockwell4.


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