IG details OPM contractor's security flaws


A government audit of the contractor at the center of the Office of Personnel Management breach has found serious flaws in the company's IT security regime at the time of the hack.

The contractor, KeyPoint Government Solutions, lacked a formal incident response procedure and the security controls necessary to prevent unauthorized devices from connecting to the network, according to OPM's inspector general.

The audit was conducted from April to June 2015, the month that OPM publicly revealed it had been the victim of a massive hack, and it includes information that was current as of July 2015. The audit's findings were published last week.

At the time of the audit, KeyPoint did not have a standard for configuring its firewalls and had not implemented an outbound web proxy, according to the IG. The contractor also lacked a process for regularly auditing configuration settings on its workstations, servers and databases. The absence of a configuration audit program "increases the risk that insecurely configured servers exist undetected, creating a potential gateway for malicious virus and hacking activity," the audit states.

Investigators said they found several other shortcomings in KeyPoint's IT security at the time of the audit: There was no formal process for auditing physical access privileges, nor were there formal procedures for reviewing system logs.

OPM's CIO office generally concurred with the IG's recommendations while saying KeyPoint had rectified or addressed many of the flaws in its security controls. For example, the firm updated its incident response plan and installed a web proxy that can limit outbound traffic, according to the CIO's office.

A KeyPoint spokesperson could not be reached for comment. According to reply comments in the report, the company has implemented many of the 15 recommendations or is in the process of doing so.

KeyPoint was in the crosshairs as lawmakers sought answers in the hours of hearings held after the OPM hack became public. During a June 24, 2015, hearing, KeyPoint CEO Eric Hess confirmed that the OPM system credentials of a KeyPoint employee had provided hackers with the keys to OPM's networks, but more details have been slow to emerge.

KeyPoint itself was hacked in 2014, but OPM retained the contractor's background check services.

U.S. officials say they have learned their lesson about secure identity management from the breach of OPM via KeyPoint. In awarding a $133 million contract to Identity Theft Guard Solutions in September 2015, an interagency group helped draw up tighter security requirements for the data the contractor will hold.

About the Author

Sean Lyngaas is a former FCW staff writer.


  • Defense
    Ryan D. McCarthy being sworn in as Army Secretary Oct. 10, 2019. (Photo credit: Sgt. Dana Clarke/U.S. Army)

    Army wants to spend nearly $1B on cloud, data by 2025

    Army Secretary Ryan McCarthy said lack of funding or a potential delay in the JEDI cloud bid "strikes to the heart of our concern."

  • Congress
    Rep. Jim Langevin (D-R.I.) at the Hack the Capitol conference Sept. 20, 2018

    Jim Langevin's view from the Hill

    As chairman of of the Intelligence and Emerging Threats and Capabilities subcommittee of the House Armed Services Committe and a member of the House Homeland Security Committee, Rhode Island Democrat Jim Langevin is one of the most influential voices on cybersecurity in Congress.

Stay Connected


Sign up for our newsletter.

I agree to this site's Privacy Policy.