2016 Fed 100

Federal 100: Ellen Herbst

Name: Ellen Herbst
Title: Chief Financial Officer and Assistant Secretary for Administration
Agency: Commerce Department

The customer. A 10-year agency veteran who got her start in the private sector, Herbst spent 2015 advancing a crucial -- but sometimes neglected in discussions -- side of the shared-services equation: that of the customer. Rather than push her agency to provide shared services, Herbst worked tirelessly to promote the use of them at Commerce. Besides drumming up internal demand, she served on boards and committees at the Office of Management and Budget, the Office of Personnel Management and the General Services Administration to represent the voice of the agency customer.

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