Digital Gov

Social Security rolls back two-factor mandate

Shutterstock image. Copyright: Dgrilla.

The Social Security Administration is relaxing a recent security directive requiring beneficiaries to use two-factor authentication to log into personal accounts after complaints that the new restrictions hindered user access.

The agency had established a policy of requiring My Social Security account holders to confirm their identities via a text-enabled mobile device. The move was in keeping with an executive order on improving security in consumer financial transactions. The policy, announced July 30, met with complaints from users. Sen. Jeff Merkley (D-Ore.) complained to SSA Commissioner Carolyn Colvin that the policy could limit account access by beneficiaries.

"As many Americans, especially older Americans, do not have a text-enabled cell phone or may be unable to use text messaging, I respectfully ask that the Social Security Administration develop and implement alternative multi-factor authentication methods," he wrote.

Merkley cited Pew data that indicated that just 35 percent of Americans over the age of 65 use text messaging. "With the majority of individuals at or above Social Security retirement benefit age not equipped to text, developing alternative multi-factor authentication methods is crucial to ensuring that all recipients have equal access to their My Social Security accounts," Merkley wrote.

SSA has not come up with a new two-factor verification method. The agency is strongly recommending that users take advantage of the text-message security option, but beneficiaries are able once again to use a simple username and password to access their accounts.

Merkley welcomed the change. "Seniors need improved access to their benefits, not technology-based roadblocks," he said in a statement.

The My Social Security account is a potentially inviting target for hackers and fraudsters. Users can use the accounts to request new Social Security cards, set up direct deposit of benefit payments and change their address for benefit payments and statements.

The lack of a viable two-factor authentication method that is senior-friendly highlights the potential pitfalls of not having a national digital identifier for citizens to transact government business. The United Kingdom took its government digital ID out of beta in May.

In the U.S. it is a different story. Currently 18F, the digital consulting shop at the General Services Administration, has ownership of a plan to build a shared login platform for accessing government services. Before that, agencies were working on their own systems and a centralized effort by the National Strategy for Trusted Identities in Cyberspace, housed at the National Institute for Standards and Technology, focused on giving grants to private sector and academic pilot projects to improve digital authentication.

Former NSTIC chief Jeremy Grant told FCW this May that, "In the U.S., while the White House indicated that all agencies should use the shared service, there have not been any real consequences for agencies that go their own way."

About the Author

Adam Mazmanian is executive editor of FCW.

Before joining the editing team, Mazmanian was an FCW staff writer covering Congress, government-wide technology policy and the Department of Veterans Affairs. Prior to joining FCW, Mazmanian was technology correspondent for National Journal and served in a variety of editorial roles at B2B news service SmartBrief. Mazmanian has contributed reviews and articles to the Washington Post, the Washington City Paper, Newsday, New York Press, Architect Magazine and other publications.

Click here for previous articles by Mazmanian. Connect with him on Twitter at @thisismaz.


  • Congress
    Rep. Jim Langevin (D-R.I.) at the Hack the Capitol conference Sept. 20, 2018

    Jim Langevin's view from the Hill

    As chairman of of the Intelligence and Emerging Threats and Capabilities subcommittee of the House Armed Services Committe and a member of the House Homeland Security Committee, Rhode Island Democrat Jim Langevin is one of the most influential voices on cybersecurity in Congress.

  • Comment
    Pilot Class. The author and Barbie Flowers are first row third and second from right, respectively.

    How VA is disrupting tech delivery

    A former Digital Service specialist at the Department of Veterans Affairs explains efforts to transition government from a legacy "project" approach to a more user-centered "product" method.

Stay Connected


Sign up for our newsletter.

I agree to this site's Privacy Policy.