Contracts

Census awards $430M contract to support 2020 count

Shutterstock editorial image (by Gil C): State Census Bureau homepage.

General Dynamics Information Technology has won a $430 million, single-award contract to provide contact-center systems and operations support for the U.S. Census Bureau’s 2020 Census Questionnaire Assistance program.

The program, designed to provide questionnaire assistance for respondents by answering questions about specific items on the census form, also offers telephone assistance and real-time assistance via web chat and email to citizens.

Under the contract, GDIT will deliver its Customer Experience Platform solution, which the company said on its website is the first FedRAMP-compliant cloud-based solution for customizing and operating scalable contact centers.

In addition to delivering the solution, GDIT will hire and train new staff, provide equipment and facilities, perform technology integration and testing and deliver a multi-channel, multi-lingual contact center, the company said in a release.

In 2010, GDIT also supported the U.S. Census Bureau when it managed data capture and citizen-contact operations, processing more than 75 million census forms and handling more than 11.5 million citizen-contacts.

This article first appeared on Washington Technology, a sister site to FCW.

About the Author

Mark Hoover is a senior staff writer with Washington Technology. You can contact him at [email protected], or connect with him on Twitter at @mhooverWT.

Featured

  • Elections
    voting security

    'Unprecedented' challenges to safe, secure 2020 vote

    Our election infrastructure is bending under the stress of multiple crises. Administrators say they are doing all they can to ensure it doesn't break.

  • FCW Perspectives
    zero trust network

    Can government get to zero trust?

    Today's hybrid infrastructures and highly mobile workforces need the protection zero trust security can provide. Too bad there are obstacles at almost every turn.

Stay Connected

FCW INSIDER

Sign up for our newsletter.

I agree to this site's Privacy Policy.