2016 Rising Star Awards

Jay Finch

Director of Agency Partnerships at 18F, General Services Administration

Jay Finch

As director of agency partnerships, Jay Finch is responsible for ensuring that 18F maintains a steady pipeline of clients and that those clients have an exceptional experience.

Developing partnerships with other agencies and delivering exceptional customer service are critical to 18F’s mission. Finch performs a crucial function because “our lifeblood is clients coming to us,” said Chris Cairns, director of transformation services at 18F.

Finch has established a set of processes for clearly defining client needs, designing effective solutions and positioning 18F to deliver results for clients, who consistently praise his work. On a number of occasions, he has stepped into projects to help the client and the team achieve effective outcomes.

Meet the rest of the Rising Stars

2016 Rising Stars
Click here for profiles of all the 2016 winners.

“These are complicated engagements,” Cairns said. “We’re introducing new ways of working in many cases, and new ways can challenge historic ways of thinking.… Old habits die hard, and you have to assure the client they’re going to get what they want out of this process.”

At every step, Finch excels at providing guidance to business partners, making them feel confident even when they must venture outside their comfort zones and ensuring that their diverse needs are fully met

 

About the Author

Chase Gunter is a staff writer covering civilian agencies, workforce issues, health IT, open data and innovation.

Prior to joining FCW, Gunter reported for the C-Ville Weekly in Charlottesville, Va., and served as a college sports beat writer for the South Boston (Va.) News and Record. He started at FCW as an editorial fellow before joining the team full-time as a reporter.

Gunter is a graduate of the University of Virginia, where his emphases were English, history and media studies.

Click here for previous articles by Gunter, or connect with him on Twitter: @WChaseGunter

Featured

  • Contracting
    8 prototypes of the border walls as tweeted by CBP San Diego

    DHS contractors face protests – on the streets

    Tech companies are facing protests internally from workers and externally from activists about doing for government amid controversial policies like "zero tolerance" for illegal immigration.

  • Workforce
    By Mark Van Scyoc Royalty-free stock photo ID: 285175268

    At OPM, Weichert pushes direct hire, pay agent changes

    Margaret Weichert, now acting director of the Office of Personnel Management, is clearing agencies to make direct hires in IT, cyber and other tech fields and is changing pay for specialized occupations.

  • Cloud
    Shutterstock ID ID: 222190471 By wk1003mike

    IBM protests JEDI cloud deal

    As the deadline to submit bids on the Pentagon's $10 billion, 10-year warfighter cloud deal draws near, IBM announced a legal protest.

Stay Connected

FCW Update

Sign up for our newsletter.

I agree to this site's Privacy Policy.