2016 Rising Star Awards
Director of Partner Services, Dovel Technologies
- By Aisha Chowdhry
- Nov 11, 2016
The comprehensive, enterprisewide GrantSolutions system is currently used by 19 federal partner agencies representing 900-plus programs. The system helps those agencies keep track of more than $70 billion in annual federal grant obligations and supports more than 35,000 users.
Amanda Tabb manages a team of 46 partner project directors who serve as the link between technical experts and customers to ensure that GrantSolutions is meeting their needs today and into the future and that they understand and use the full capabilities of the offered products and services.
The system standardizes and streamlines business processes so agencies can achieve full compliance on a host of federal grants mandates and significantly reduce their grant technology costs. It also helps partners understand the return on investment for each federal grant.
Tabb was promoted twice in one year because of her focus on building partner trust and relationships. She took over the management of all partner services a year ago while still working as the subject-matter expert on fit/gap — a process in which the team looks at how the partner operates relative to GrantSolutions and identifies areas in which each side can improve — and handling data migration for a large, key partner.
She helped bring that partner’s data into the system in just nine months — a process that was predicted to take two to three years. Furthermore, she established the current organizational structure for the full partner team and worked to automate many of the program management processes by using cloud-based tools.
Aisha Chowdhry is a former staff writer for FCW.