Veterans Affairs

VA chief swears off software development

David Shulkin USH VA 

VA Secretary David Shulkin wants the agency to get out of the software business.

For the past year or more at congressional hearings and public appearances, senior officials from the Department of Veterans Affairs have been warming up to the idea of moving to commercial software for electronic health records, scheduling, acquisitions and other core business processes.

At an evening hearing of the House Veterans Affairs Committee held March 7, VA chief Dr. David Shulkin made his most pointed commitment to date on the topic.

"I've come to the conclusion that VA building its own software products and doing its own software dev inside is not a good way to pursue this," Shulkin said. "We need to move toward commercially tested products."

This is the strongest indication yet that VA is going to move off of its homegrown electronic health record system, Vista, and adopt one of the commercial systems.

"We should focus on the things veterans need us to focus on and work with companies that know how to do [IT systems] better than we do," Shulkin said.

At the same time, he acknowledged that lawmakers have been down this road before with VA, and he urged them to stay aggressive in their oversight.

"I don't want you to stop worrying until we actually do something to give you confidence that we have this right," Shulkin said.

Randy Williamson, the lead on health care issues at the Government Accountability Office, noted that even with a commercial health records system, VA would face the challenge of integrating with Department of Defense systems and private hospital technology.

"It's not a slam dunk," Williamson said, but noted that he thought technology was "the number one issue" holding back VA.

Rep. Julia Brownley (D-Calif.), whose questioning elicited Shulkin's statement, said that VA tech, "still feels like we're driving a Model-T down a L.A. freeway, trying to keep up with the Teslas and the BMWs."

About the Author

Adam Mazmanian is executive editor of FCW.

Before joining the editing team, Mazmanian was an FCW staff writer covering Congress, government-wide technology policy and the Department of Veterans Affairs. Prior to joining FCW, Mazmanian was technology correspondent for National Journal and served in a variety of editorial roles at B2B news service SmartBrief. Mazmanian has contributed reviews and articles to the Washington Post, the Washington City Paper, Newsday, New York Press, Architect Magazine and other publications.

Click here for previous articles by Mazmanian. Connect with him on Twitter at @thisismaz.


  • Oversight
    President of the United States of America, Donald J. Trump, attends the 2019 Army Navy Game in Philadelphia, Pa., Dec. 14, 2019. (U.S. Army photo by Sgt. Dana Clarke)

    Trump shakes up official watchdog ranks

    The White House removed an official designated to provide oversight to the $2 trillion rescue and relief fund and nominated a raft of new appointees to handle oversight chores at multiple agencies.

  • Workforce
    coronavirus molecule (creativeneko/

    OMB urges 'maximum telework flexibilities' for DC-area feds

    A Sunday evening memo ahead of a potentially chaotic commute urges agency heads to pivot to telework as much as possible.

Stay Connected


Sign up for our newsletter.

I agree to this site's Privacy Policy.