Acquisition

DHS execs own FLASH fail

Soraya Correa, DHS Chief Procurement Officer 

Chief Procurement Officer Soraya Correa is among the leaders taking responsibility for DHS' now-cancelled agile acquisition experiment.

The Department of Homeland Security's failure to launch its high-profile agile services contract can serve as a teachable moment, according to the agency's procurement managers.

DHS cancelled the $1.5 billion Flexible Agile Support for the Homeland (FLASH) procurement in late May because of "significant errors and missteps in the procurement process," according to a letter from the DHS General Counsel's office to the Government Accountability Office, which oversees bid protests.

Those errors and missteps for FLASH included post-award alteration of pricing documents, the failure to capture high-quality video of technical demonstrations from offerers and neglecting to incorporate potential security classification costs in bid evaluations. DHS also admitted that it lacked the expertise to evaluate agile software services effectively.

FLASH was developed in the DHS Procurement Innovation Lab as a means of contracting agile development and other DevOps services from small businesses.

DHS Chief Procurement Officer Soraya Correa said the FLASH contract provided key lessons for an agency that is looking to inject more innovation into its acquisition processes. In remarks at the June 13 ACT-IAC Acquisition Excellence conference, Correa said she "owned" the $1.5 billion contract’s failure, but noted it was an honest effort to expand the agency’s reach with new methods.

She said she was proud of the innovative work her contracting team did but acknowledged “there were some mistakes and there were some missteps."

"We learned that sometimes we need to expand on our training," Correa said. "We had an agile process for doing the solicitation, but we fell back to a waterfall documentation process which caused us some problems."

GAO dismissed the vendor protests against FLASH on the grounds that the underlying solicitation was cancelled.

"I just want to remind everyone, FLASH was an experiment through the Procurement Innovation Lab," Correa said. "As happens with experiments, some things go well and some things don't. The last thing I'll say is that I own it. I lived it because it's my project and my failure."

DHS Acting Undersecretary for Management Chip Fulgum joined Correa in taking responsibility.

"I own it right there with her," he said. "I'm very proud of the work they did. It would be easy for the procurement community to sit back and do business as usual. Soraya everyday encourages her folks to put their toe on the line, never go over the line, and continue to push it out."

The precise lessons learned from the FLASH program will have to wait for a report from DHS, Correa said. She told FCW at the event that the review team's report will come relatively quickly, but didn't offer an exact timeline. Once the report is out, she said, she plans to meet with industry to discuss it and seek information on how the process can be improved.

About the Author

Mark Rockwell is a staff writer at FCW.

Before joining FCW, Rockwell was Washington correspondent for Government Security News, where he covered all aspects of homeland security from IT to detection dogs and border security. Over the last 25 years in Washington as a reporter, editor and correspondent, he has covered an increasingly wide array of high-tech issues for publications like Communications Week, Internet Week, Fiber Optics News, tele.com magazine and Wireless Week.

Rockwell received a Jesse H. Neal Award for his work covering telecommunications issues, and is a graduate of James Madison University.

Click here for previous articles by Rockwell. Contact him at mrockwell@fcw.com or follow him on Twitter at @MRockwell4.


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Reader comments

Fri, Jun 16, 2017

DHS got caught altering its evaluation documents--price evaluation report, technical evaluation report, best value tradeoff analysis--after receipt of protests. What this procurement proved is that they are bad at cheating. If altering documents is part of Correa's procurement "experiment," then DHS should just go back to its older method of being honest and having some integrity.

Wed, Jun 14, 2017

I don't really mind when an agency takes a chance and tries something new. It would just be good if they didn't waste taxpayer and contractor money taking the chance. Proposals for a large IDIQ like this could cost millions of dollars each; add to that the cost of the protests and this is starting to look like real money. I hope it was worth it.

Wed, Jun 14, 2017

Aren't the customers and taxpayers very tired of endless "learning" opportunities in the procurement area. Should not every last one of the managers involved be cashiered?

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