2018 Fed 100

Federal 100: Jack Bates

Name: Jack Bates
Title: Director, Business Intelligence Service Line
Agency: Department of Veterans Affairs

Transparency provider. Bates and his team were actively updating the Department of Veterans Affairs’ Access to Care app two hours before it went live on April 12, 2017. The online tool was a high priority for VA Secretary David Shulkin because it allows veterans to review data on wait times for appointments and quality of care at VA medical facilities. The project represented a new level of transparency for the troubled agency, and more than that, it required Bates and his five-person team to move from prototype to production in 30 days to satisfy Shulkin’s demanding schedule.

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