Citizen Services

CBP's remote arrivals app to launch nationwide

Waterton Lakes National Park in Canada seen from the Bears Hump Shutterstock ID 110566466 By Jason Patrick Ross 

Near Waterton Lakes National Park in Canada (above), a U.S. border crossing app recently went live. (Photo credit: Jason Patrick Ross/Shutterstock)

A new mobile app from Customs and Border Protection will make life easier for pleasure boaters and hikers in border areas, while freeing up border agents for enforcement operations.

CBP hopes its Reporting Offsite Arrival-Mobile (ROAM) app will be useful for small boat operators and their passengers, as well as hikers and other outdoors enthusiasts, who enter U.S. waters and territories in their travels in border regions.

The app is for travelers who want to be processed by CBP upon entry into the U.S.

"Most travelers want to be compliant" with immigration law, and the app makes it easier to do that, said Christopher Wright, program manager for CBP's office of field operations--innovation.

Use of the app by travelers will free up agents to enforce immigration rules against travelers who don't want to comply, according to Wright. The app "is more a reallocation" of agents from compliance work to enforcement, he said.

The app works on LTE- or Wi-Fi-capable mobile devices and allows CBP agents to initiate a video chat after travelers set up a login and profile. Wright said CBP has also partnered with Wi-Fi-equipped local businesses in remote areas where cell coverage is limited and set up kiosks at those businesses.

ROAM replaces CPB's Outlying Area Reporting Stations (OARS), which uses 90's era, one-way video transmission capabilities and speakerphones at remote marinas and docks. Those systems, according to the agency, are outdated and challenging to access.

In some instances in remote Minnesota lake country, for example, reporting via the old OARS system required boaters and hikers to go more than a dozen miles out of their way to reach a reporting station, Wright said.

He added that the new app has substantially reduced agents' and travelers' time on the phone. On some heavily travelled summer holiday weekends, reporting travelers could spend hours holding on the phone as they waited for an agent to come on the line to interview them. Using ROAM, he said, those calls now take only minutes because the app's user profiles provide personal data up front.

CBP launched the ROAM pilot program last August in Minnesota. The app is currently operational in the entire state of Florida, along the entire Great Lakes region from Montana eastward to New York and in limited areas in Louisiana near New Orleans. 

It will become operational in Puerto Rico, the U.S. Virgin Islands and the entire eastern seaboard by the end of June, and it will be nationwide by the end of July, Wright said.

ROAM's latest expansion, announced on June 14, covers land and aquatic crossings between the Waterton  International Peace Park in Alberta, Canada, to Goat Haunt, Mont., in Glacier National Park.

About the Author

Mark Rockwell is a senior staff writer at FCW, whose beat focuses on acquisition, the Department of Homeland Security and the Department of Energy.

Before joining FCW, Rockwell was Washington correspondent for Government Security News, where he covered all aspects of homeland security from IT to detection dogs and border security. Over the last 25 years in Washington as a reporter, editor and correspondent, he has covered an increasingly wide array of high-tech issues for publications like Communications Week, Internet Week, Fiber Optics News, magazine and Wireless Week.

Rockwell received a Jesse H. Neal Award for his work covering telecommunications issues, and is a graduate of James Madison University.

Click here for previous articles by Rockwell. Contact him at or follow him on Twitter at @MRockwell4.


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