2019 Fed 100

Federal 100: Daisy Olympia James

Name: Daisy Olympia James
Title: Project Manager, Passenger Systems Program Directorate, Office of Information and Technology, Enterprise Services, Customs and Border Protection
Agency: Department of Homeland Security

Travel transformation. To the delight of millions of travelers, James oversaw the process of moving CBP’s popular security prescreening programs to the cloud and unified them under one portal as the Trusted Traveler Programs. It took her only nine months to streamline and transform one of DHS’ most important services, which was also CBP’s first effort to move a major application to the cloud and take advantage of the centralized Login.gov. The new system allows users to create and manage their own accounts. Since it went online, the portal has seen 16 million logins, 26 million visits and zero downtime.

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