2019 Fed 100

Federal 100: Ro Khanna

 

Name: Ro Khanna
Title: Congressman
Organization: U.S. House of Representatives

UX advocate. Khanna (D-Calif.) represents a big slice of Silicon Valley, so it’s no surprise that he took the lead on a bill designed to apply commercial usability standards to the government. The 21st Century Integrated Digital Experience Act requires agencies to offer digital experiences to customers and accept e-signatures for transactions. The law also directs CIOs to collect customer experience data. “For the first time, we’ll have those metrics” to help agencies understand how to improve the customer experience, Khanna said. He plans to follow up on implementation of his bill through his role on the Oversight and Reform Committee.

Click here for the full list

About the Author

Connect with the FCW staff on Twitter @FCWnow.

Featured

  • Image: Shutterstock

    COVID, black swans and gray rhinos

    Steven Kelman suggests we should spend more time planning for the known risks on the horizon.

  • IT Modernization
    businessman dragging old computer monitor (Ollyy/Shutterstock.com)

    Pro-bono technologists look to help cash-strapped states struggling with legacy systems

    As COVID-19 exposed vulnerabilities in state and local government IT systems, the newly formed U.S. Digital Response stepped in to help.

Stay Connected