2019 Fed 100

Federal 100: Ro Khanna

  • By FCW Staff
  • Mar 21, 2019
 

Name: Ro Khanna
Title: Congressman
Organization: U.S. House of Representatives

UX advocate. Khanna (D-Calif.) represents a big slice of Silicon Valley, so it’s no surprise that he took the lead on a bill designed to apply commercial usability standards to the government. The 21st Century Integrated Digital Experience Act requires agencies to offer digital experiences to customers and accept e-signatures for transactions. The law also directs CIOs to collect customer experience data. “For the first time, we’ll have those metrics” to help agencies understand how to improve the customer experience, Khanna said. He plans to follow up on implementation of his bill through his role on the Oversight and Reform Committee.

Click here for the full list

About the Author

Connect with the FCW staff on Twitter @FCWnow.

Featured

  • innovation (Sergey Nivens/Shutterstock.com)

    VA embraces procurement challenges at scale

    Steve Kelman applauds the Department of Veterans Affairs' ambitious attempt to move beyond one-off prize-based contests to combat veteran suicides more effectively.

  • big data AI health data

    Where did the ideas for shutdowns and social distancing come from?

    Steve Kelman offers another story about hero civil servants (and a good president).

Stay Connected

FCW INSIDER

Sign up for our newsletter.

I agree to this site's Privacy Policy.