2019 Fed 100

Federal 100: Jeff Lau

Name: Jeff Lau
Title: Regional Commissioner, Northeast and Caribbean, Federal Acquisition Service
Agency: General Services Administration

The Truman show. A bot named Truman is helping new vendors work through GSA’s detailed review process. Truman is the product of Lau’s use of robotic process automation to take over tedious but critical tasks from GSA employees. Truman helps vendors pull together data from multiple sources into a central report. The bot has increased customer and employee satisfaction while minimizing errors and backlogs. Thanks to Lau’s efforts, GSA’s contracting specialists can now spend more time helping vendors with their applications and learning about new products and services.

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