2019 Government Innovation Awards

Rising Star: Christopher Rorvig

Senior Consultant, Consulting Services, CGI Federal

Christopher Rorvig  

Christopher Rorvig is that much-discussed but rarely seen entity in the government technology community’s talent search: a skilled developer with expertise in machine learning and artificial intelligence who wants to work in public-sector IT.

CGI hired Rorvig, a 2015 graduate of James Madison University, to provide development support for a large federal web application. However, he quickly pivoted to applying machine learning enhancements to CGI’s own operations. The application he developed, dubbed Maera, has been in production for over a year and has dramatically improved the accuracy, speed and consistency of CGI’s call center agents.

Although Maera originally focused on assisting with email-based queries, the tool is now being enhanced to power chatbots, text responses to queries, speech-to-text and text-to-speech functionality for voice calls, and mobile applications.

When Maera launched in 2018, his colleagues said the efficiency gains were almost immediate, and the company continues to see steady improvements.

About the Author

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