2020 Fed 100
Federal 100: Cecilia Coates
Managing Director of Program Management and Policy
Coates' efforts to revamp the State Department's logistics management system have resulted in the creation of myServices, a cloud-based portal that allows employees to request and fulfill a wide range of services. Department officials can also provide help as needed in real time, vastly improving the employee experience. Through myServices, Foreign Service officers can request temporary visas for short-term overseas assignments, ask for help with moving to a new location and seek assistance with travel arrangements. "Coates' decision to create myServices…was forward-thinking and enabled widespread innovation at the department," one senior Foreign Service officer said.
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