2020 Fed 100

Federal 100: Paul R. Lawrence


Name: Paul R. Lawrence
Title: Undersecretary for Benefits
Organization: Department of Veterans Affairs

Management by metrics. When Lawrence took over as undersecretary for benefits in mid-2018, the position had been vacant for more than two years. He quickly set performance goals for the eight lines of business in his portfolio, stressing collaboration, agile governance and transparency for both progress and setbacks. By the end of fiscal 2018, seven of the eight business lines had met or exceeded those targets, improving the veteran experience for claims, appeals, home loan guarantees and other benefits. And the VA's overall trust score among veterans rose from 60 percent in 2016 to hit 90 percent by the end of 2019.

Click here for the full list

About the Author

Connect with the FCW staff on Twitter @FCWnow.


  • Defense
    concept image of radio communication (DARPA)

    What to look for in DOD's coming spectrum strategy

    Interoperability, integration and JADC2 are likely to figure into an updated electromagnetic spectrum strategy expected soon from the Department of Defense.

  • FCW Perspectives
    data funnel (anttoniart/Shutterstock.com)

    Real-world data management

    The pandemic has put new demands on data teams, but old obstacles are still hindering agency efforts.

Stay Connected