2020 Fed 100

Federal 100: Dennis Papula


Name: Dennis Papula
Title: Chief Business Technology Officer, Program Support Center
Organization: Department of Health and Human Services

Digital dynamo. In less than two years, Papula has transformed HHS’ Program Support Center, one of the largest shared-services centers in the federal government. When he arrived, PSC was a collection of disjointed programs. He envisioned a technologically advanced organization and created a coalition of change agents to modernize, integrate and move operations into the cloud. Under his leadership, PSC has adopted a unified portal serving more than 10,000 employees and contractors, begun using robotic process automation, reduced the time for onboarding new employees by 70 percent, established an enterprisewide cybersecurity program and reduced the cyberattack surface of its Domain Name System by 68 percent.

Click here for the full list

About the Author

Connect with the FCW staff on Twitter @FCWnow.


  • Workforce
    Avril Haines testifies SSCI Jan. 19, 2021

    Haines looks to restore IC workforce morale

    If confirmed, Avril Haines says that one of her top priorities as the Director of National Intelligence will be "institutional" issues, like renewing public trust in the intelligence community and improving workforce morale.

  • Defense
    laptop cloud concept (Andrey Suslov/Shutterstock.com)

    Telework, BYOD and DEOS

    Telework made the idea of bringing your own device a top priority as the Defense Information Systems Agency begins transitioning to a permanent version of the commercial virtual remote environment.

Stay Connected