2020 Fed 100

Federal 100: Elaine Turville

 

Name: Elaine Turville
Title: Managing Director
Organization: Accenture Federal Services

Planting the seeds of better government. As the leader of Accenture’s business with the Agriculture Department, Turville brought new strategies to USDA to evolve the Farmers.gov portal and establish an environment to better apply and share the department’s data. She was also instrumental in the launch of the AskUSDA contact center, for which she led the consolidation of three pilot programs into a single Salesforce-based platform to modernize customer service. The initiative transformed websites, email and the way call centers handle information requests. Based on that success, USDA plans to move other programs onto the platform this year.

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