IT Modernization

HUD and GSA make cloud and CX awards

HUD HQ By Mark Van Scyoc Shutterstock photo ID: 260703998 

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The Department of Housing and Urban Development awarded two contracts to implement Centers of Excellence at the agency, covering cloud adoption and customer experience.

The CoE program, run by the General Services Administration, embeds tech teams with a focus on modernization at agencies to make rapid advancements in specific disciplines, including cloud, CX, infrastructure optimization, AI, data and analytics and contact center operations.

Systems Engineering Solutions Corp was awarded the Cloud Adoption CoE, while Booz Allen Hamilton won the CX contract. was awarded the Customer Experience CoE.

In 2018, HUD became the second host agency for GSA's CoE initiative.

"HUD continues transforming its business processes by enhancing our digital ecosystem with cloud adoption," said HUD CIO David Chow in the statement. "We are looking to deploy a number of proofs of concept leveraging artificial intelligence, Forms as a Service, and records management."

HUD Chief Financial Officer Irv Dennis said the Customer Experience CoE will help with improved services for its public housing agencies, grantees and other stakeholders.

About the Author

Mark Rockwell is a senior staff writer at FCW, whose beat focuses on acquisition, the Department of Homeland Security and the Department of Energy.

Before joining FCW, Rockwell was Washington correspondent for Government Security News, where he covered all aspects of homeland security from IT to detection dogs and border security. Over the last 25 years in Washington as a reporter, editor and correspondent, he has covered an increasingly wide array of high-tech issues for publications like Communications Week, Internet Week, Fiber Optics News, tele.com magazine and Wireless Week.

Rockwell received a Jesse H. Neal Award for his work covering telecommunications issues, and is a graduate of James Madison University.

Click here for previous articles by Rockwell. Contact him at [email protected] or follow him on Twitter at @MRockwell4.


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