2021 Fed 100

Federal 100: Derek Herbert


Name: Derek Herbert
Title: Deputy Director, Office of Transition and Economic Development, Veterans Benefits Administration
Organization: Department of Veterans Affairs

Mission-driven AI. Herbert spearheaded VBA’s transformation of the mail-based intake process for veterans’ benefits claims. He fostered unparalleled government/industry collaboration and used robotic process automation to reduce the processing time for veterans’ claims from 20 days to 30 minutes. His leadership of the Mail Automation System initiative directly contributed to VBA’s ability to accomplish this feat in less than one year and achieve full authority to operate in an unprecedented 11 months. In addition, Herbert was instrumental in deploying a customer-centric approach to claims processing, fully eliminating a mail-processing backlog and reassigning over 300 VA employees to more complex claims-processing responsibilities.

Click here for the full list

About the Author

Connect with the FCW staff on Twitter @FCWnow.


  • FCW Perspectives
    remote workers (elenabsl/Shutterstock.com)

    Post-pandemic IT leadership

    The rush to maximum telework did more than showcase the importance of IT -- it also forced them to rethink their own operations.

  • Management
    shutterstock image By enzozo; photo ID: 319763930

    Where does the TMF Board go from here?

    With a $1 billion cash infusion, relaxed repayment guidelines and a surge in proposals from federal agencies, questions have been raised about whether the board overseeing the Technology Modernization Fund has been scaled to cope with its newfound popularity.

Stay Connected