To serve government buyers, a provider must balance between commercial efficiency and public accountability.
Martha Dorris offers 10 predictions for how agencies will improve CX this year.
A Commission on Privacy and Data should be created to develop legislation, taking the EU's General Data Protection Regulation and the California Consumer Privacy Act as a starting point to extend protections to individuals regarding data and privacy.
This will be the year when IT governance practices drive a new wave of mission benefits, rather than just better control over IT infrastructure spending.
New entrants bring new applications that add significant value to government data.
In a rapidly changing environment, expecting overworked acquisition staff to become experts in every emerging technology is unrealistic.
If agencies find themselves continually in fire-fighting mode with their security, they likely need a better security architecture -- not just another product.
CIOs can use hard data to help add value to the modernization discussion.
A government-backed school for cyber modeled on West Point or the Naval Academy could provide military and civilian agencies sorely needed operators.
A former Digital Service specialist at the Department of Veterans Affairs explains efforts to transition government from a legacy "project" approach to a more user-centered "product" method.
The Federal Cloud Computing Strategy takes a thoughtful approach to IT modernization.
No matter how "smart" a cybersecurity system and program is, there will always be a vulnerability if it's designed to play defense.