A former Digital Service specialist at the Department of Veterans Affairs explains efforts to transition government from a legacy "project" approach to a more user-centered "product" method.
The Federal Cloud Computing Strategy takes a thoughtful approach to IT modernization.
No matter how "smart" a cybersecurity system and program is, there will always be a vulnerability if it's designed to play defense.
To support long-term modernization initiatives, agencies must invest in skilled staff and open, automated and collaborative processes.
Cloud adoption is being driven by broader pressure on agencies and maturation of the Federal Risk and Authorization Management Program.
In the era of big data, comprehensive CX programs are recommended for any enterprise to understand every aspect of customer interaction and perception. Though much has changed, that old adage that "the customer is always right" endures.
Rather than getting to the point of no return, agencies should manage cybersecurity through preventative action, technological excellence, hygiene and training.
The policies are now properly aligned, but successful execution will require structural changes.
Agencies that embrace transparency, collaboration and meritocracy as foundational values will have more success adapting to a fast-moving and increasingly ambiguous future.
Meeting the expectations of end users and agency leaders means ensuring applications perform at the same levels or better once they are operating in the cloud.
Federal agencies should adapt external engagement models from corporate venture capital to take advantage of innovation in the commercial sector.
A chief data officer can drive strategy and execution, but a vision where every employee is empowered by data requires leaders at all levels helping to create an environment where the right business and mission processes and business analytic tools become the center piece of decisions.