Opinion


customer experience

How does federal CX stack up against the private sector? Not well

The latest rankings find agencies' scores flat -- and still far behind commercial averages.

IoT

As the IoT grows, so do the risks

Agencies must rethink their security as both the logical and physical attack surfaces expand.

automated processes (Nikolay Klimenko/Shutterstock.com)

Stop overextending your cybersecurity staff

By burning precious staff hours on tasks that can be automated, organizations are risking team burnout and "direct and measurable damage" to the mission.

3 steps for putting the DHS cybersecurity strategy to work

Some attacks against the corporate world can have national security consequences, further validating the need for public-private partnerships.

market research By Rawpixel.com Royalty-free stock photo ID: 275245526

Why Congress should embrace market research for DOD

A provision in the Senate version of the National Defense Authorization Act would bring significant benefits to DOD IT acquisition.

By STUDIO GRAND OUEST shutterstock ID 601952789

The government reorganization plan: There may be a pony in there after all

Attention and criticism have focused on the proposed org-chart changes, Alan Balutis notes, but the real opportunities lie elsewhere.

shutterstock ID: 377287183 By Rei and Motion Studio

The misguided campaign to undermine OTAs and innovation

The potential benefits of Other Transaction Authority are being threatened by legacy IT incumbents looking out for their bottom line.

processes (NicoElNino/Shutterstock.com)

Short-term savings or long-term transformation?

With the Trump administration's government reorganization plan out, it's worth examining strategies for how to balance demands for budget cuts with big-picture organizational change.

The Pentagon (Photo by Ivan Cholakov / Shutterstock)

Data analytics will fuel the future of military readiness

As DOD modernizes, make better use of its vast data stores is essential.

Data analytics

Data behaving badly

Why data veracity is key to ensuring that business insights are reliable.

cloud playbook

It's time to fix our cloud procurement problems

Cloud presents some unique problems for contracting officers, and addressing those ambiguities would pay big dividends.

Shutterstock ID 792858589 by Andrey_Popov

The time to modernize government payroll systems is now

The federal government's leading evangelist of shared services explains why it makes sense to bring payroll to the cloud.

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