We have now advanced past that initial disruption brought about by the COVID-19 pandemic, and agencies and organizations should ask themselves: how can we make our supply chains better for the long term, and how do we continue to improve work-from-home security?
To effectively deliver a 21st century experience, agencies must prioritize modernizing digital call centers with these emerging technologies.
It's time to start talking about the next steps we need to take to ensure that our IT infrastructure and tools can continue to support the remote workers, while providing state-of-the-art, timely customer service
The bipartisan Pandemic Federal Telework Act would make technology and security an integral part of telework planning and data reporting.
COVID-19 has shown the importance of the extensibility and scalability of the cloud and has been a forcing factor, expediting modernization initiatives – including security modernization.
While the goal of Cybersecurity Maturity Model Certification is to establish a unified standard for cybersecurity practices across the DOD, it does not directly address specific control expectations or risks associated with organization-specific threat actors.
Investing in IT modernization is not an either-or proposition, Rep. Connolly writes. This pandemic has presented Congress a choice: We can put our head in the sand and pretend these failures didn't happen, or we can take action to be prepared for the future.
Taxpayer money spent on the response to the pandemic should be targeted and temporary, with significant transparency and accountability, and should not include a proposed $1 billion addition to the Technology Modernization Fund.
Attempting to modernize without a comprehensive approach that accounts for an agency's culture, engages its workforce and addresses critical business practices can actually create new or additional challenges that limit effectiveness and negatively affect mission outcomes.
Few things will derail a project as fast as a lack of focus on mission outcomes and maintaining trust.
Many government agencies currently have components of zero trust already in their infrastructure, including identity credential and access management and continuous monitoring, so moving to a comprehensive zero trust model would just strengthen what is already there.
Reimagining form-based data collection as a shared service could transform many agencies' operations.