FCW Insider

Blog archive

Chrousos adds new role at GSA

LinkedIn profile image for Phaedra Chrousos.

GSA Chief Customer Officer Phaedra Chrousos is taking on the additional role of associate administrator for the Office of Citizen Services and Innovative Technologies.

The General Services Administration has a new associate administrator for the Office of Citizen Services and Innovative Technologies. GSA Chief Customer Officer Phaedra Chrousos will be stepping into the role while continuing in her current position.

Chrousos came to GSA in June 2014 to serve as the agency's first chief customer officer. Prior to joining GSA she co-founded and served as chief operating officer for Daily Secret -- a digital media company that focuses on city-specific email newsletters -- and oversaw the launch of 37 editions in 21 countries, according to her LinkedIn profile. She also co-founded HealthLeap, an online service to help physicians with appointment-booking, and previously worked for the Boston Consulting Group.

"Phaedra is ideally suited for this role, given her experience founding and managing two successful companies in the digital media and health care industries, respectively," Tangherlini said in a Jan. 13 blog post on the GSA website. "I am confident that she will do an outstanding job in this new position."

Kathy Conrad, deputy associate administrator at OCSIT, has been serving as acting administrator since David McClure retired from the job in April 2014.

In a November blog post, Chrousos talked about creating a more coordinated customer service experience at GSA and the need for more data-driven decisions.

"These initial realizations meant that my role as CCO was much less about beating the drum for customer experience and much more about harnessing the enthusiasm at GSA and expanding on, scaling, and coordinating isolated efforts," Chrousos wrote.

Posted by Colby Hochmuth on Jan 13, 2015 at 9:42 AM


Featured

  • Comment
    Pilot Class. The author and Barbie Flowers are first row third and second from right, respectively.

    How VA is disrupting tech delivery

    A former Digital Service specialist at the Department of Veterans Affairs explains efforts to transition government from a legacy "project" approach to a more user-centered "product" method.

  • Cloud
    cloud migration

    DHS cloud push comes with complications

    A pressing data center closure schedule and an ensuing scramble to move applications means that some Homeland Security components might need more than one hop to get to the cloud.

  • Comment
    Blue Signage and logo of the U.S. Department of Veterans Affairs

    Doing digital differently at VA

    The Department of Veterans Affairs CIO explains why digital transformation is not optional.

Stay Connected

FCW INSIDER

Sign up for our newsletter.

I agree to this site's Privacy Policy.