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An interesting view of IRS customer service

Why do you need multiple ways of reaching citizens? Welcome to the way of the world today, it seems. The latest data making that point: The IRS Oversight Board released a survey on how the public gets tax information and service.

Here is the release. Here is a PDF of the full report. The study was conducted by Roper Public Affairs for the board. Some interesting tidbits:
* 22 percent telephoned the IRS
* 3 percent visited an IRS office
* 25 percent visited the IRS Web site
* 4 percent sent the tax agency an e-mail
* 6 percent a letter

It also notes that some taxpayers contacted the IRS multiple ways.

Sent a letter? Wow!

Posted by Christopher Dorobek on Nov 29, 2006 at 12:15 PM


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