John Klossner

Blog archive

Work in Progress: The 411 on 311 (Feb. 4)

A growing number of government agencies are fielding 311 services, telephone lines that citizens can call to get information or directed to particular agencies and services. While the basic 311 concept is not new, some pioneering agencies have developed innovative ways to integrate the lines with other e-government initiatives. FCW contributor Heather Hayes will highlight several examples of these best practices and advanced applications culled from veteran 311 implementers.


Have an idea to suggest for this article? Post a comment (registration required) or send it by e-mail to letters@fcw.com.

Posted by John Zyskowski on Jan 18, 2008 at 12:18 PM


Featured

  • Cybersecurity

    DHS floats 'collective defense' model for cybersecurity

    Homeland Security Secretary Kirstjen Nielsen wants her department to have a more direct role in defending the private sector and critical infrastructure entities from cyberthreats.

  • Defense
    Defense Secretary James Mattis testifies at an April 12 hearing of the House Armed Services Committee.

    Mattis: Cloud deal not tailored for Amazon

    On Capitol Hill, Defense Secretary Jim Mattis sought to quell "rumors" that the Pentagon's planned single-award cloud acquisition was designed with Amazon Web Services in mind.

  • Census
    shutterstock image

    2020 Census to include citizenship question

    The Department of Commerce is breaking with recent practice and restoring a question about respondent citizenship last used in 1950, despite being urged not to by former Census directors and outside experts.

Stay Connected

FCW Update

Sign up for our newsletter.

I agree to this site's Privacy Policy.