John Klossner

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Work in Progress: The 411 on 311 (Feb. 4)

A growing number of government agencies are fielding 311 services, telephone lines that citizens can call to get information or directed to particular agencies and services. While the basic 311 concept is not new, some pioneering agencies have developed innovative ways to integrate the lines with other e-government initiatives. FCW contributor Heather Hayes will highlight several examples of these best practices and advanced applications culled from veteran 311 implementers.


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Posted by John Zyskowski on Jan 18, 2008 at 12:18 PM


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    Microsoft targets copycat influence websites

    Microsoft went to court to take down websites it believes to be part of a foreign intelligence operation targeting conservative think tanks and the U.S. Senate.

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    FAA explores shifting its network to FISMA high

    The Federal Aviation Administration is exploring an upgrade to the information security categorization of IT systems as part of air traffic control modernization.

  • Cybersecurity
    Shutterstock photo id 669226093 By Gorodenkoff

    The disinformation game

    The federal government is poised to bring new tools and strategies to bear in the fight against foreign-backed online disinformation campaigns, but how and when they choose to act could have ramifications on the U.S. political ecosystem.

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