The next big thing in government smartphone apps
There was a fascinating story recently in BloombergBusinessweek called “Now a Phone Can Be a Driver’s License, Too.” It focused on an app being rolled out in Iowa (developed by a Boston-area identity authentication company called MorphoTrust USA) that will allow people to have their driver’s license on their smartphone. (I saw the original article in hard copy, and annoyingly it is not available online at the magazine’s website, but here’s a link to an article from the Des Moines Register from last December on the topic.)
First, an obvious question: Why is this potentially a good thing, and not just a case of technology advances for their own sake? After all, the article notes some practical implementation issues in rolling out such a system, such as what to do if a police officer wants to see your license and your phone has run out of juice? (I’m thinking that if this spreads, police cars will need to be equipped with Apple and Samsung rechargers.) And the article also notes that producing the license in app form, including voice or facial recognition software and digital watermarks, will cost about the same as current laminated licenses, so this is not a cost saver.
The answer is that the app will allow Iowa agencies to communicate with drivers by text message or other means -- for example, providing traffic information or extreme weather warnings. “It’s really changing what we do and what we think of as a license,” the head of the Iowa DMV said. “It really has the chance to transform this static thing in your pocket to an ongoing customer relationship.”
This new way of thinking about paper-based identity or other kinds of personal documents is something I would urge federal managers to put into their heads. While we need to think about important practical questions and possible privacy objections (though presumably such app-based solutions would not be compulsory, and those who did use them could opt out from receiving messages), what I prefer to emphasize is the potential such use of smartphones opens up for government.
This is why The Economist recently called smartphones the most-important technological advance of the century. Smartphone-based visas for foreigners coming to the U.S.? Medicare cards as smartphone apps? I'm not sure if these are good ideas, but I’m convinced there are good ideas waiting to be developed by government folks and IT vendors.
Government and industry need to think outside the proverbial box to see how we can use new technologies in ways nobody had thought of using them before. So it will be interesting to watch the efforts in Iowa (and North Carolina, where a similar system is under development) to see if these pave the way for more use of smartphone apps for government documents.
Posted by Steve Kelman on Mar 10, 2015 at 4:21 PM