The Lectern

  • Just in time for tax season: An IRS example of (online) government at its worst

    An experience with online forms drives one of government's most ardent advocates to complain. Read More

  • Meet the contracting folks who are encouraging new IT vendors

    Steve Kelman shares some innovations that can be applied by contracting officers across government. Read More

  • Students recruiting students into federal tech

    Steve Kelman checks in with the Coding it Forward fellowship program. Read More

  • Teaching digital government at Harvard today

    Steve Kelman sits down with his colleague David Eaves to discuss, among other things, the differences between "digital" and "IT." Read More

  • Non-traditional IT contractors unite to watch each other's backs

    Steve Kelman writes that the nascent Digital Services Coalition could change industry collaboration -- if its members can preserve the culture of trust. Read More

  • As others see us -- a few surprises

    A recent dinner with civil servants from Asia delivered some interesting insights, Steve Kelman writes. Read More

  • How to have a good debate at your next meeting

    Steve Kelman notes that the whole point of meetings is to have substantive discussions. He shares some suggestions for making sure that happens. Read More

  • More proof that government innovation can come from anywhere

    Steve Kelman reports on a creative solution that could save lives in crowded emergency situations. Read More

  • When government gets it right

    Steve Kelman reports on an encounter with exceptional service, and considers what agencies need to deliver such an experience. Read More

  • Good enough for government work?

    Steve Kelman seeks to reclaim the original meaning of the now-disparaging catchphrase. Read More

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