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  • Another highly cost-effective management tool

    Steve Kelman spotlights the way some hospitals are using survey results to radically improve customer service. Read More

  • A management tool available to all government managers

    Steve Kelman notes that sometimes the most effective efforts are also the easiest. Read More

  • When telework really works

    Steve Kelman calls attention to a private-sector experiment that holds important lessons for federal managers. Read More

  • Plain language in government

    Steve Kelman adds another reason for feds to avoid bureaucratese. Read More

  • Why your agency should be blogging

    Steve Kelman shares a list of top blogs, and makes his own case for why blogging is worth the investment. Read More

  • Cross-agency performance goals in the president's budget

    Steve Kelman explains why this year's emphasis on performance management could be different. Read More

  • No good deed goes unpunished?

    Steve Kelman spotlights an example of the disincentives government employees have to innovate and over-deliver. Read More

  • The measles outbreak and the ignorance lobby

    Steve Kelman laments the consequences of ignoring evidence-based public health policies. Read More

  • A good experience with the U.S. health care system

    Steve Kelman gets a first-hand reminder of what's good about the current system -- though he would have rather not had the opportunity. Read More

  • The return of nine-to-five?

    Steve Kelman wonders whether a supposed trend toward normal business hours would ease federal workers' burdens -- or actually represent a boost in productivity. Read More

The 2015 Federal 100

Meet 100 women and men who are doing great things in federal IT.

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