Steve Kelman reports on an encounter with exceptional service, and considers what agencies need to deliver such an experience.
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Steve Kelman seeks to reclaim the original meaning of the now-disparaging catchphrase.
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Nick Sinai and Steve Kelman contend that a great way to "drain the swamp" is to fix the Do Not Pay shared service that was created to combat fraudulent and improper payments.
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Steve Kelman talks with the CEO of a public benefit corporation focused on federal work.
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Steve Kelman applauds a new resource for agencies looking to put agile into action.
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Sometimes, Steve Kelman writes, the system works.
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Steve Kelman suggests the upcoming HHS contest could mark a new maturity for challenges as a procurement tool.
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Steve Kelman goes deep with Jose Arrieta about GSA's work to bring distributed ledger technology into the acquisition process.
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Steve Kelman talks to both digital recruits and longtime feds about the benefits -- and lingering tensions -- that come from digital service teams.
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Steve Kelman explores a new research paper that connects income inequality to narcissism and leader effectiveness.
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