The Lectern

  • When government gets it right

    Steve Kelman reports on an encounter with exceptional service, and considers what agencies need to deliver such an experience. Read More

  • Good enough for government work?

    Steve Kelman seeks to reclaim the original meaning of the now-disparaging catchphrase. Read More

  • Fight waste and fraud with tech

    Nick Sinai and Steve Kelman contend that a great way to "drain the swamp" is to fix the Do Not Pay shared service that was created to combat fraudulent and improper payments. Read More

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