Social Security wants new outreach channels

Shutterstock image: illuminated connections between devices.

WHAT: The Social Security Administration is looking to modernize its interaction with the public.

WHY: SSA can authenticate user accounts online via its mySocialSecurity website. So far, more than 14 million users have registered. Now SSA wants to develop new pathways to engage those users, who might have questions about benefits, or need to share records with agency staff. In a recent request for information, SSA is seeking secure communications solutions, including chat, video messaging, secure screen sharing and ways for users to send attachments. The communications package should integrate with a case management system that gives SSA customer care staff access to user records.

Click here to read the RFI.

Posted by Adam Mazmanian on Oct 23, 2014 at 7:56 AM


Featured

  • IT Modernization
    Eisenhower Executive Office Building (Image: Wikimedia Commons)

    OMB's user guide to the MGT Act

    The Office of Management and Budget is working on a rules-of-the-road document to cover how agencies can seek and use funds under the MGT Act.

  • global network (Pushish Images/Shutterstock.com)

    As others see us -- a few surprises

    A recent dinner with civil servants from Asia delivered some interesting insights, Steve Kelman writes.

  • FCW Perspectives
    cloud (Singkham/Shutterstock.com)

    A smarter approach to cloud

    Advances in cloud technology are shifting the focus toward choosing the right tool for the job and crafting solutions that truly modernize systems.

Stay Connected

FCW Update

Sign up for our newsletter.

I agree to this site's Privacy Policy.