Works in Progress

Blog archive

Upcoming FCW Feature

February 8 Gov 2.0 – Citizen-centric Services

One irony of the proliferation of Web 2.0-style contact points for government-to-citizen engagement is that some people find it more difficult to get what they need from the government than before when service options were more limited. Government, like the private sector, is struggling to improve service by harmonizing its online and traditional contact channels through new technologies and organizational approaches. Find out how some agencies are making progress in addressing the key challenges to better service in the age of Web 2.0.

Writer: Alan Joch, ajoch AT worldpath DOT net

Posted on Dec 08, 2009 at 12:20 PM


Featured

  • Workforce
    Avril Haines testifies SSCI Jan. 19, 2021

    Haines looks to restore IC workforce morale

    If confirmed, Avril Haines says that one of her top priorities as the Director of National Intelligence will be "institutional" issues, like renewing public trust in the intelligence community and improving workforce morale.

  • Defense
    laptop cloud concept (Andrey Suslov/Shutterstock.com)

    Telework, BYOD and DEOS

    Telework made the idea of bringing your own device a top priority as the Defense Information Systems Agency begins transitioning to a permanent version of the commercial virtual remote environment.

Stay Connected