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Sep 21 - 23

Dallas, TX

Gaylord Texan Resort & Convention Center

This year's convention will focus on bringing business value to your organization. More educational content. Greater networking opportunities. Incredible excitement. And the entire world of service management together again. Only one convention can be called the most important practitioner-driven event in the Service Management industry – itSMF USA Fusion 09. This year’s program will feature everything from innovative new strategies and best practices to advanced approaches and lessons learned. With content geared toward everyone from beginner to a mature implementer, you’ll be able to attend the sessions that best fit your needs. Plus, you will get real-world experience from the interactive pre-convention workshops as well as pre and post-convention training sessions. This year's showfloor promises to bring you the latest and greatest in Service Management technology. And with everything under the roof of The Gaylord Texan Resort, you'll have plenty of time to take advantage of the industry's largest gathering of IT professionals, vendors, exhibitors, and industry experts. Meet the sponsors and vendors who offer the products and services that keep everything running smoothly and cost-effectively. Participate in interactive workshops, dynamic keynote presentations, and thought-provoking discussions. Connect with your peers to solve problems by sharing experiences, examples, and successes. Unwind after the day’s excitement with drinks and entertainment . Meet and visit with individuals in your industry. Discuss challenges with those who have experienced it firsthand. This year, with the entire convention under one roof, networking will be easier and better than ever. Take a look at some of the great opportunities already planned for itSMF USA Fusion 09: Evening networking receptions Breakfast Club Discussion Groups focusing on industry specific topics and personal/team development Drinks and discussions at some of the convention center’s restaurants Lunchtime conversations with regional and industry peers The Fusion Gala Party at the Glass Cactus The champions of ITSM Expect the stars to shine brightly during itSMF USA Fusion 09. This year’s convention will feature a number of entertaining and thought-provoking keynote speakers. itSMF USA promises a keynote lineup with excellent mix of celebrity, motivation, and industry-focused content, wrapped around an engaging convention theme.

CIOs CTOs IT directors IT service and support managers IT consultants and auditors Help desk and service desk managers IT vendors Service level managers Process owners IT infrastructure managers Quality managers IT project managers IT practitioners

Registration Opens: 02/01/2009 Cost: $1895 (one day pass is $945)

Contact Name: Laurie Steele

ph: 970-776-1770 fx: 970-203-9657 email: [email protected]

Company Info:

itSMF USA (IT Service Management Forum)

c/o Burns Marketing
4848 Thompson Parkway, Floor 4
Johnstown, CO. 80534 United States

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