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Nov 09

Silver Spring, MD

NOAA Auditorium and Science Center

Program Description The vendor debates in the morning session will focus on Vendor Strategies, Roadmaps and Product offerings to move into the cloud and how ITSM discipline can be best leveraged. The vendor debates in the afternoon will focus on Success stories, lessons learned from early implementation, benefit of good governance and what ITSM skills will be valued in the Cloud paradigm. The morning keynote speaker is Peter Daniels, VP, T. Rowe Price Associates. Peter has led the implementation of a cloud based solution within T Rowe Price using commercially available infrastructure. He will discuss the impact of Virtualization and Cloud Computing on Service Management and the resulting strategic and design outcomes in terms of speed of service, cost savings and customer satisfaction. The afternoon keynote speaker is Eric Marks, CEO of Agile Path. Eric will focus on Governance, operational KPIs and metrics for CIOs. Eric will also discuss what IT and management skills will be valued as the cloud paradigm takes hold. Event Participation The program will have participation from the IT Service Management Forum and other professional organizations in the National Capital region. This year's Vendor Fair and Debate will be held on November 9, 2010 from 9 am to 4 pm at the beautiful National Oceanic and Atmospheric Administration (NOAA) Auditorium and Science Center in Silver Spring, MD. Participation in this event is FREE to all itSMF members and non- members. Space is limited so please pre-register here. For additional information, please contact John Clipp at (301) 473-8550 or email us at nationalcapitallig@itsmfusa.org. We look forward to your participation at the 2010 Vendor Fair and Debate! Kind Regards La'Tanya Burton, itSMF USA National Capital LIG President == itSMF USA (www.itsmfusa.org) is part of itSMF International, a vendor-neutral, international, and non-profit organization whose members include tens of thousands of government, corporate, consulting, and ITSM product vendors around the world. The focus of this organization is to advance the state of IT Service Management (ITSM) through best practices development, professional networking, case study sharing, and the study of the IT Infrastructure Library (ITIL) and related ITSM disciplines. DC-area events are found on the web under "Local Interest Groups (LIG)".

Government and Commercial IT professionals, program managers, CIOs, CTOs, CFOs, ITIL, ISO, PMI professionals and anyone interested in running IT as a business ITSMF Vendors, training providers, system integrators

Registration Opens: 10/01/2010 Cost: 0.00

Contact Name: John Clipp

ph: (301) 473-8550 email: nationalcapitallig@itsmfusa.org

Company Info:

itSMF USA NCA LIG

1301 East-West Highway
Silver Spring, MD. 20910 United States


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