What is your e-mail address?

My e-mail address is:

Do you have a password?

Forgot your password? Click here
close
Jul 18 - 22

Washington, DC

Beyond20

The main focus of this course is the development of operational subject matter expertise on these processes in a practical, hands-on learning environment: •Service Portfolio Management •Service Catalog Management •Service Level Management •Demand Management •Supplier Management •Financial Management •Business Relationship Management This course provides 40 PDUs.

The Service Offerings and Agreements Capability course will be of interest to: * Individuals who require a comprehensive practical understanding of the Service offerings and Agreements processes and how these may be used to enhance the quality of IT service delivery within an organization, for example: Business Relationship Managers, Service Portfolio Managers; Service Catalog Managers, Service Level Managers, Supplier Managers, or other professionals responsible for Demand Management or Financial Management of IT Services * IT professionals involved in IT Service Management implementation and improvement programs. A typical role includes (but is not restricted to): Senior IT Managers / Directors, IT / business managers and IT / business process owners, IT practitioners.

Contact Name: Brian Flora

ph: 703-287-8710 email: info@beyond20.com

Company Info:

Beyond20

700 12th Street NW, Suite 700
Washington, DC. 20004 United States


Federal Computer Week eNewsletters

  • Subscribe to Newsletters Subscribe

    Federal Computer Week's eNewsletters deliver the latest policy and management news to your inbox.