Washington, DC
Beyond20
At the end of this course, students will gain competencies in:
* Understanding Service Management as a Practice, and how the processes within Service Offerings and Agreements support the Service Lifecycle
* Service Offerings and Agreement roles and responsibilities
* Technology and Implementation Considerations
* Challenges, Critical Success Factors and risks related to Service Offerings and Agreements (SOA)
* Continual Service Improvement as a consequence of effective SOA Management
The Service Offerings and Agreements Capability course will be of interest to:
* Individuals who require a comprehensive practical understanding of the Service offerings and Agreements processes and how these may be used to enhance the quality of IT service delivery within an organization, for example: Business Relationship Managers, Service Portfolio Managers; Service Catalog Managers, Service Level Managers, Supplier Managers, or other professionals responsible for Demand Management or Financial Management of IT Services
* IT professionals involved in IT Service Management implementation and improvement programs. A typical role includes (but is not restricted to): Senior IT Managers / Directors, IT / business managers and IT / business process owners, IT practitioners.
Contact Name: Brian Flora
ph:
202-904-2497
email:
info@beyond20.com
Company Info:
700 12th Street NW
Suite 700
Washington,
DC.
20005
United States