Thank You for Attending

Digital services are moving out of start-up mode. Once the province of Silicon Valley expatriates and a small group of e-government enthusiasts, the field of digital services has come to be seen as essential to much-needed efforts to transform how agencies provide information and services to the public.

The need for transformation is being driven by public expectations—by digital citizens who take it for granted that services will be available at any time, from any device, and through multiple channels. And they expect those services to be user-centric, flexible and constantly evolving as expectations evolve. Ultimately, it’s not about technology, it’s about engagement.

Agencies have gotten the message. A recent survey, conducted by the 1105 Public Sector Media Group, found growing interest in the concept of digital government, with 42% of respondents saying their agencies have adopted broad digital government initiatives. Meanwhile, the General Services Administration, one of the principle champions for digital services in the federal government, recently created the Technology Transformation Service to help agencies mature their efforts.

At this event, thought-leaders in digital services discussed how agencies can meet the demand of the digital citizen as they design, develop and field a new class of digital services.

Topics addressed include:

  • The role of DevOps in increasing the agility of digital services
  • The latest thinking about user-centered design
  • Cloud-based delivery strategies
  • Solutions for multi-channel citizen engagement
  • Key metrics for tracking citizen engagement
  • The essential role of mobility for digital government
  • The potential impact of the Internet of Things
  • Digital innovation and modernizing legacy systems


Wednesday, February 22, 2017

7 AM
8 AM
9 AM
10 AM
11 AM
12 PM
1 PM
8:30 am - 8:35 am Opening Remarks
  • Anne Armstrong Anne Armstrong Co-President & Chief Content Officer 1105 Public Sector Media Group
8:35 am - 9:05 am Opening Government Keynote: Building a Citizen Engagement Ecosystem
9:05 am - 9:45 am Government & Industry Panel: Transformative Strategies, Tools & Technologies
  • Brandon Bouier Engineer Defense Digital Service, Pentagon
  • Tom Cochran Chief Digital Strategist & VP of Public Sector Acquia
  • Mika Cross Director of Strategic Communications, Digital and Public Engagement for the Veterans' Employment and Training Service Department of Labor
  • Matthew Dingee Lead UX Designer, USAJOBS Office of Personnel Management
9:45 am - 10:05 am Networking Break
10:05 am - 10:35 am An Agile Approach to Digital Services
  • Opening Remarks by John Heneghan Vice President CGI Federal
  • Jim McLaughlin Executive Director, Targeting and Analysis Systems Program Directorate, Office of Information and Technology U.S. Customs and Border Protection, Department of Homeland Security
10:35 am - 11:15 am Government & Industry Panel: Path to Improved Citizen Engagement
  • Lakshmi Grama Associate Director for Dissemination and Digital Communications, Office of Communications and Public Liaison National Cancer Institute, National Institutes of Health
  • Jacob Parcell Manager, Mobile Programs Office of Citizen Services and Innovative Technologies, GSA
  • Andrew Tarver Global Business Services IBM
  • Lisa Wolfisch Deputy Director, Center for New Media and Promotion U.S. Census Bureau
11:15 am - 11:55 am Keeping Pace with Changing Strategies for Citizen Engagement
11:55 am - 12:55 pm Lunch & Government Keynote: New Strategies for Engagement
12:55 pm - 1:25 pm Afternoon Government Keynote: Citizen Engagement from the Outside In
1:25 pm - 1:30 pm Closing Remarks
  • Anne Armstrong Anne Armstrong Co-President & Chief Content Officer 1105 Public Sector Media Group


HTML - No Current Item Deck
  • Acquia
  • BMC
  • IBM
  • NIC
  • CGI
  • DLT GitHub
  • Hootsuite
  • Excella Consulting
  • AKA Enterprise Solutions
  • OpenText