Commentary

How automation can enhance and empower the federal workforce

While progress is being made across many areas of government digital transformation, this is just the start of the journey to improve government and put the citizen at the center.

Commentary

Storytelling and slide decks

Steve Kelman shares ideas about how to inject narrative techniques into your humdrum PowerPoint presentations.

Commentary

Transformation and the CX executive order

Why President Biden's customer experience executive order presents an unprecedented opportunity to transform government services.

Commentary

Practical ideas for managing polarization at work

Steve Kelman flags a paper that suggests that a "receptive mindset" can help bridge polarization gaps inside organizations.

Commentary

5 reasons the U.S. could lose its quantum leadership

U.S. government is at a technological inflection point and unless we act quickly to bolster domestic micro-electronics production, invest in research and upskill our workforce, we will be left in the dust as the rest of the world advances in quantum.

Commentary

To truly improve CX, the government should define its own metrics

The surface-level sentiments found in generic private sector surveys provide the government few helpful insights in assessing how well a service performs.

Commentary

Decoding the cyber executive order

What the federal government is building with the cybersecurity executive order is essentially an extended detection and response architecture without the label.

Commentary

Non-traditional contractors grow up

The Digital Services Coalition, a trade association representing non-traditional IT contractors, is out with a new strategic plan.

Commentary

Vendor locking in the cloud

The "bring your own licenses" lift-and-shift cloud deployment model is giving way to more restrictions as software vendors look to steer existing user bases to their own cloud offerings.

Commentary

Your digital footprints are more than a privacy risk – they could help hackers infiltrate computer networks

Hackers with open source intelligence gathering tools can mine a target’s audio and video to extract personal information they then use in phishing messages that appear to come from a trusted source.

Commentary

Performance measurement is alive and well

Steve Kelman reviews the current slate of the Biden administration's priority performance goals and corrects the record about the use of performance management.

Commentary

Only a transformation of service delivery can rebuild trust in government. Here’s how.

The COVID-19 pandemic proved all federal agencies need to become great at service delivery, and an executive order provides the authority. It's time to get moving.

Commentary

It's time for another look at election security – through a technological lens

Using a mobile device to cast a ballot – secretly, securely and verifiably – and having the ability to validate the accuracy of the voting process is certainly possible, and it's time to start taking that possibility more seriously.

Commentary

What federal data platform owners need to know about the zero trust mandate

It is important for agencies to understand that a data-driven approach to zero trust implementation will drive the most secure and sustainable results.

Commentary

The Defense Department is a bad customer. Let’s change that.

Two active duty officers spent time at tech firms. Here’s what they learned.

Commentary

Happy birthday, TMF!

With a strong foundation and solid decision-making processes, the Technology Modernization Fund at four years old is poised to have its cake and eat it too.

Commentary

More rules for IT radicals

John Low updates his 2017 essay "Rules for IT radicals" to take on the challenges of digital transformation at scale.

Commentary

Winning the war for cyber – and cyber talent

A White House cyber director lacks budget and staff, and a cabinet-level "Department of Cybersecurity" risks alienating stakeholders, but there is a model already in place that could manage the "whole of government" cybersecurity approach.

Commentary

Procurement isn't always just about procurement -- a tale from Ukraine

Steve Kelman steps back from the news of the day to examine a key aspect of the democratic transformation in Ukraine since the country's peaceful revolution in 2014.

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