FCW Insider: Nov. 3
The latest news and analysis from FCW's reporters and editors.
National Guard taking expanded election support role in 2020
The National Guard has increased its election support duties, especially when it comes to cyber, since 2018. This year guardsmen will be on the keyboards and, in some areas, at the polls.
TTS announces additional call center efforts
The Department of Housing and Urban Development and the Library of Congress are the latest to leverage the Technology Transformation Services' Center of Excellence support.
Leveraging emerging technologies to transform the citizen experience
To effectively deliver a 21st century experience, agencies must prioritize modernizing digital call centers with these emerging technologies.
Nominations for the 2021 Fed 100 are now being accepted
The deadline for submissions is Dec. 31.