Federal 100: Laura Prietula

Name: Laura Prietula
Title: Deputy Director, Veterans Experience Office, Multi-Channel Technology Directorate
Organization: Department of Veterans Affairs

Creating connections. In 2020, Prietula took on many high-priority initiatives in response to the pandemic while also serving as acting director of MCT. She helped a joint task force coordinate COVID-19-related communications within VA and to veterans via web, text, email, phone and paper. She leveraged the VEText platform to reach over 8 million veterans with guidance on finding COVID-19-related information on the VA’s website and accessing telehealth services and virtual mental health care. She also supported the activation of VA’s rarely used fourth mission, which involves sharing resources and facilities in times of national emergency, by making VA hospital beds available for the care of non-veterans.

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